14
4/28/2017 860-EI
Fire Pit Won’t light
1. No power to unit. Confirm breaker, wall switch, and remote are on.
2. Remote not synced to fire pit Re-sync remote (High / Low Models only)
3. Remote batteries weak Change batteries
4. Hi Limit Temp. Switch Tripping Inadequate venting - see proper venting in “Construction of Enclosure”
Power OFF then back ON to reset.
5. Igniter element damaged Change igniter element
6. Damaged wires Inspect wires to igniter - confirm insulation is in good condition and
connections are tight
No Pilot Flame (Igniter Glows)
1. Air in gas line If new install, may take several attempts to purge air
2. Debris in gas line Confirm gas line is clear (insulation, dirt, plastic etc.)
3. Gas Pressure Improper Confirm proper gas pressure (Section 1)
4. Pilot Orifice Dirty Remove pilot head and clean (Section 8)
No Main Burner (Pilot Flame Present)
1. Gas Pressure Improper Confirm proper gas pressure. (Section 1)
2. Small Pilot Flame Remove pilot head and clean orifice (Section 8)
3. Dirty Thermocouple Clean using soft brush (Section 8)
4. Fire Ring Obstructed Confirm no debris or water in ring. Always cover fire pit!
5. Improperly applied Media See Section 6
Main Burner Turning Off/On Frequently
1. Small Pilot Flame Remove pilot head and clean orifice (Section 8)
2. Improperly applied Media See Section 6
3. Gas Pressure Improper Gas pressure too low (Section 1)
4. Thermocouple Defective Change thermocouple
Error Codes
The EI fire pit insert will indicate an error code through LED flash count or display on smart phone / tablet.
Error codes are displayed as follows:
On / Off Models: Control Module LED flash count- module inside of valve box.
High / Low Models: Remote Control LED flash count or display on smart phone / tablet.
Flash Count (Remote Control or control module)
1 Ignition Failure
2 Over temperature detected - More venting is required.
3 Thermocouple Error
4 Hardware fault pilot/main valve – Call for service.
5 Flame at start up – Call for Service
6 HSI igniter is open – Call for Service. Fire pit pilot can still be lit with a lighter and fire pit will turn on.
Use appropriate caution when using this method.
7 Connection lost between ignition board / wireless transceiver – Call for Service
8 Remote is not sync’d to fire pit – Attempt to resync.
10 No Communication – Move closer or change position to improve signal
See following three pages for more detailed troubleshooting charts.
Attention:
High / Low Models
For the HPC Fire
App, the default
security code is:
2 3 4 5
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