HPE Synergy 813562-001

HPE Synergy Appliances Maintenance and Service Guide
for HPE Synergy Composer and HPE Synergy Image
Streamer
Part Number: 862889-006
Published: July 2020
Edition: 6
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications, and requirements for
hardware components and software for the HPE Synergy Composer and HPE Synergy Image Streamer. This guide is for an
experienced service technician. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment,
trained in recognizing hazards in products, and are familiar with weight and stability precautions.

HPE Synergy 813562-001 Specifications

General

Brand	HPE
Model	Synergy 813562-001
Category	Media Player
Language	English

Summary

Illustrated parts catalog

Mechanical components

Lists mechanical spare parts for the appliance.

System components

Lists system spare parts with diagrams.

System board spare parts

Lists system board spare parts.

Processor spare parts

Lists processor spare parts.

SATA SSD spare parts

Lists SATA SSD spare parts.

Processor heatsink spare parts

Lists processor heatsink spare parts.

DIMM spare parts

Lists DIMM spare parts.

System battery spare parts

Lists system battery spare parts.

Customer self repair

Mandatory

Parts requiring mandatory customer self repair.

Optional

Parts allowing optional customer self repair.

Parts only warranty service

Removal and replacement procedures

Electrostatic discharge recommendations

Precautions to prevent electrostatic damage to components.

Preparing for appliance module removal

Steps before removing an appliance module.

Creating and downloading an appliance backup

Procedures to back up appliance data.

Creating a support dump file from the appliance maintenance console

How to create a support dump file.

Preparing a USB flash drive

Steps to prepare a USB flash drive for reimaging.

Powering up the appliance module

Procedures for powering up an appliance module.

Powering down the appliance module

Procedures for powering down an appliance module.

Removing an appliance module

Steps to remove an appliance module.

Removing a Composer

Procedure for removing a Composer appliance.

Removing an Image Streamer appliance

Procedure for removing an Image Streamer appliance.

Activate the standby appliance module

Procedure to activate the standby appliance module.

Removing a standby appliance module from the appliance cluster

Steps to remove a standby module from the cluster.

Removing the access panel

Steps to remove the access panel.

Removing and replacing a drive

Procedure for removing and replacing a drive.

Reimaging the appliance module with the preloaded USB drive

Procedure for reimaging using a USB drive.

Removing and replacing an appliance module processor

Procedure to remove and replace the appliance module processor.

Removing and replacing appliance module memory

Procedure to remove and replace memory modules.

Removing and replacing the system battery

Procedure to remove and replace the system battery.

Updating the serial number

How to update the serial number.

Removing and replacing the appliance module system board

Procedure to replace the system board.

Installing the access panel

Steps to install the access panel.

Removing and replacing an appliance bay blank

Procedure to remove and replace an appliance bay blank.

Power procedures for a frame that is part of a multiframe management ring with Image Streamer

Powering down an HPE Synergy frame that is part of a multiframe management ring with Image Streamer

Steps to power down a frame in a multiframe ring.

Powering down the compute module

How to power down a compute module.

Powering up an HPE Synergy frame that is part of a multiframe management ring with Image Streamer

Steps to power up a frame in a multiframe ring.

Component and LED identification

appliance module components

Identifies components and LEDs on the appliance module.

Troubleshooting

About the appliance maintenance console

Overview of the appliance maintenance console.

Access the appliance maintenance console using a keyboard, video monitor, and mouse

Connect console using keyboard, video, and mouse.

Access the Maintenance console through an SSH connection

Access the console via SSH connection.

Log in to the appliance maintenance console

Steps to log into the maintenance console.

Resetting the HPE Synergy appliance to original factory settings

Procedure to reset appliance to factory settings.

About factory reset

Explains the purpose and reasons for factory reset.

Resetting the appliance module using the appliance maintenance console

Resetting the module via maintenance console.

Connecting to the HPE Synergy Console using a keyboard, video monitor, and mouse

Connect to the HPE Synergy Console using peripherals.

Connecting to the HPE Synergy Console using a laptop computer

Connect to the HPE Synergy Console using a laptop.

About appliance updates

Information about updating appliance software and firmware.

Specifications

Environmental specifications

Details operating and non-operating environmental conditions.

Documentation and troubleshooting resources for HPE Synergy

HPE Synergy documentation resources

Lists available HPE Synergy documentation.

HPE Synergy firmware update resources

Resources for updating HPE Synergy firmware.

HPE Synergy document overview (documentation map)

Overview of HPE Synergy documentation structure.

Support and other resources

Accessing Hewlett Packard Enterprise Support

How to access HPE support and services.

Accessing updates

How to download and access software updates.

Remote support

Information on remote support and proactive care services.

Warranty information

Links to warranty information for various HPE products.

Regulatory information

Information regarding regulatory compliance.

Documentation feedback

How to provide feedback on the documentation.