Settings 188
The following will be removed from the phone when you do a factory reset:
● Your Google Account
● All accounts you’ve added in Settings > Accounts & sync and the data associated with
these accounts
● Personal data that you’ve created or synced to the phone such as your profile, contacts,
messages, email, calendar events, and more
● System and application data and settings
● Downloaded apps
Files such as your music, photos, videos, and documents will also be deleted if you select the
Erase all data option.
Be sure to back up any data and files you want to keep before you do a factory reset.
Note: A factory reset may not permanently erase all data from your phone, including personal
information.
Reset Your Phone via Settings
1. With two fingers, swipe down from the status bar, and then touch > Backup & reset
> Reset phone.
2. If you also want to delete media and other data on your phone, select Erase all data.
3. To delete media and other data on your storage card (if you installed one), touch Erase
SD card.
4. Touch OK.
Once the phone has reset, it will run through the Hands Free Activation and update processes
again. When finished, you will see the Welcome screen and Setup application. See Complete
the Setup Application to start over.
Reset Your Phone Using the Phone Keys
If you can’t turn your phone on or access Settings, you can still perform a factory reset by using
the hardware buttons on your phone.
Important: The Fast boot option in Settings > Power must not be selected.
1. With the phone turned off, press and hold the Volume down button, and then press and
hold the Power Button.
2. Wait for the screen with the three Android images to appear, and then release the
Power and Volume down buttons.
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