My headset keeps forgetting my boundary. What can I do?
The boundary may be lost if there is a significant change in your environment since running room
setup. The following factors can influence the boundary:
§ Lighting:
§ Changes in light level from windows, such as from day to night.
§ Changes in light direction, such as light coming from a different side.
§ Changes in light level from artificial sources, such as turning lights on and off.
§ Decor:
§ Changes to physical surroundings, such as furniture.
§ Changes to appearance, such as decorations.
§ People:
Many people moving around the play area can cause the headset to forget the boundary.
Why do I see "Boundary lost" during room setup?
Typically, Boundary lost errors are caused by less than optimal space for tracking. To found out
how to optimize your space, see How can I optimize tracking in my space? on page 63.
System
What do I do if the headset isn't receiving system updates?
Follow the steps in Installing system and firmware updates on page 36 to check for and install
system updates.
In order for the headset to receive system updates, make sure the headset is set with the current
date and time.
1. Connect your headset to a wireless network. To find out how, see Connecting to a Wi-Fi
network on page 32.
2. Go to Settings General Date & Time.
3. Turn on Use network-provided time.
4. Check for system updates again.
Apps and content
Where can I find my screenshots and screen recordings?
Screenshots and screen recordings are saved in the internal storage. Go to the File browser in
the Storage settings to find them.
1. From the Lobby, select Settings.
2. Select Storage File browser.
64 Solutions and FAQs
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