FAQs
What should I do if the Signal indicator on my
Mobile WiFi is red and I do not have Internet
access?
l Make sure that the SIM card is the right size and inserted
correctly into the slot.
l Confirm that your SIM card has sufficient balance. If your
SIM card is new, ensure that it has Internet access.
l The PIN verification feature may have been enabled. 1)
Open the HUAWEI SmartHome App, and go to
Advanced Settings > PIN Management to enter the
correct PIN code. 2) Disable this feature if you don't want to
enter your PIN on a regular basis.
l If the issue persists, restore your Mobile WiFi to its factory
settings and try again.
What should I do if the Signal indicator on my
Mobile WiFi is yellow, the signal strength is
weak, or the network speed is slow?
l Move your Mobile WiFi closer to a window or use it in an
open area to receive better signal.
l However, if your mobile phone receives good signal
strength at the same spot where your Mobile WiFi is placed,
restore your Mobile WiFi to its factory settings and try
again.
Refer to the Appearance section above to restore your
Mobile WiFi to its factory settings.
What should I do if I can't connect to my Mobile
WiFi after a period of inactivity?
Your Mobile WiFi may be in sleep mode or powered off.
l Press the Power button on your Mobile WiFi. If indicators
light up, your Mobile WiFi was in sleep mode. In this mode,
your Mobile WiFi automatically disables Wi-Fi to save
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