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without the nameplate is excluded from warranty consideration. Above ground level
installations must be protected with drip pans and drains just as the codes call for protective
requirements used in regular hot water tank installations. Buyer hereby accepts the entire
responsibility for ascertaining whether they have sufficient electrical power to operate our
Tankless Water heaters as indicated in our specifications which are readily available at our
website, in our brochures and contained in the shipping box for installers to read before
installation. If Buyer has purchased without first ascertaining the cost for installation or the
necessary power available for operation, Hubbell at its sole and complete discretion may
allow a return and grant a refund less freight and less 30% of the retail price as a restocking
fee. The refund will be conditioned upon a determination by Hubbell after inspection of the
Product being returned (either unopened or in the original shipping box and packing) that the
Product has not been damaged. This request and for this reason only must be made within 30
calendar days of receipt of the Product.
AFTER 30 CALENDAR DAYS FROM DATE OF PURCHASE THERE WILL BE NO
RETURNS WHATSOEVER. BUYER ACCEPTS ALL SALES AS FINAL. ANY
ALTERATION TO THE PRODUCT VOIDS ALL WARRANTIES. HUBBELL IS NOT
RESPONSIBLE FOR ANY OTHER CHARGE OR EXPENSE INCURRED OTHER
THAN THE ORIGINAL PURCHASE PRICE OF THE PRODUCT. Hubbell shall not be
liable for consequential, special, incidental or contingent expenses or damages arising
directly or indirectly from any defect in or use of the Product nor will Hubbell be liable for
any water damage arising directly or indirectly from the use of the Product or from the
failure of or defect in any component part or connecting plumbing. Hubbell and Buyer agree
to these and the above terms in their entirety and accept all sales as final without recourse to
a credit card company and hereby agree that this Manufacturer's Limited Warranty shall be
governed by the laws of the State of Connecticut any and all actions arising from or relating
to this Manufacturer’s Limited Warranty and any aspects of the Product shall be brought in a
court of competent jurisdiction in Fairfield County, Connecticut.
WARRANTY PROCEDURE
4. PARTS REPLACEMENT PROCEDURE (Under Warranty within 1 Year): Have
your licensed electrician determine the exact parts that are defective and require
replacement. Please note that technical support is available for qualified technicians only
(licensed electricians and/or plumbers). Technical support that involves potentially
dangerous electrical conditions is not available to an unqualified person.
When contacting Hubbell, please be sure that the technician has read the “Operation and
Maintenance Manual” and has written down all the data from the Advanced Troubleshooting
Section.
If, at the sole discretion of Hubbell, a component requires repair or replacement under the
terms of this Manufacturer’s Limited Warranty, the part must be purchased and paid for
under our “Bill and Credit” terms and will be shipped via standard ground delivery. All
shipping charges are not included and are the responsibility of the Buyer. If faster shipping
service is desired, the Buyer must select and pay for same.
The replacement part purchased under our “Bill and Credit” terms is purchased via credit
card and upon return of the defective parts Hubbell will determine the cause of failure, and if
under warranty will issue a full credit less shipping charges. The returned part must be
received by Hubbell within thirty (30) days of shipment of the replacement part. Hubbell
will evaluate the returned part within ten (10) days, and if determined to be defective and
covered under terms of this warranty, full credit for the part will be issued.
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