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Troubleshooting for Wi-Fi® Internet Viewing
General No power. 1. Verify cable is fully inserted into
the Eclipse+ power port and
wall block.
2. Verify wall block and wall outlet
are good.
3. Verify wall outlet has power.
Account I am unable to
login even after
registration.
Please check your user name and
password.
Account I receive an error
message saying:
“Email ID is not
registered”.
Please ensure that you have
registered with us. Tap Create
Account to create an account.
Account What do I do if I
forgot my password?
Click on the “Forgot Password” link
on https://app.hubbleconnected.
com/ #lostpassword OR on your
Android™ or iOS application. An
email will be sent to your registered
email address.
Account I am unable to receive
a new password
although I have
used the “Forgot
password” option.
1. The e-mail might have been
sent to your Junk Mail Folder.
Please check your Junk Mail
Folder.
2. There might be a delay in
getting your e-mail. Please wait
a few minutes and refresh your
email account.
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