Hubble Eclipse+ - Page 14

14
Troubleshooting for Wi-Fi® Internet Viewing
Feature Cannot hear sounds,
music, or stories.
1. Increase volume on Eclipse+.
2. Increase volume in Hubble
Club.
3. Sounds, Music, or Story is
paused.
Feature Cannot pair to BT. 1. Make sure you are pressing the
BT Pairing button
on the
bottom of the Eclipse+.
2. Make sure BT on your mobile
device is turned on.
Feature No sound. 1. Make sure the Eclipse+ is
connected to your mobile
device.
2. Increase volume on the
Eclipse+.
3. Increase volume on your mobile
device.
Feature Cannot send
or receive chat
messages.
1. Make sure your phone number
is added in HubbleClub.
2. Make sure the beep is
heard after pressing the
ConnectChat™ button on the
Eclipse+ before starting your
message.
3. Check for new messages in
the ConnectChat™ section in
Hubble Club.
4. Review “Learn more about
ConnectChat™” on the
HubbleClub App.