M|Connect Troubleshooting Guide
Humanscale: M|Connect Troubleshooting Guide – Revision 4, March 7, 2018
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The following guide helps to identify any problems that may prevent the M|Connect dock from
functioning properly. Please note that all connections on M|Connect are tested twice before shipped to
customers; first at a core component electronics level and second as a completed, manufactured unit.
Thus, it is very likely that if there is a problem, it is an installation error involving the drivers or cables. This
Troubleshooting Guide will help to uncover and fix the specific issue. Start with your operating system. This
guide will help you to resolve any issues with Windows (below) or Mac OS X (Apple) operating systems.
The M|Connect runs on DisplayLink technology. DisplayLink is the world’s leading innovator and
producer of graphics transport technology. This troubleshooting guide addresses the most common issues
encountered with M|Connect. If you are experiencing a problem that is not covered in this guide, or would
like more information about using this DisplayLink enabled device, visit displaylink.com and search their
support documentation.
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