v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a
trained service technician.
Error code Description Action
5962 IDE CD or DVD drive configuration error.
1. Run the Configuration/Setup Utility program and
load the default settings (see “Configuration/Setup
Utility menu choices” on page 15).
2. Reseat the following components:
a. CD or DVD drive cable
b. CD or DVD drive
c. I/O board
3.
Replace the components listed in step 2 one at a
time, in the order shown, restarting the server
each time.
8603 Pointing-device error.
1. Reseat the following components:
a. Pointing device
b. I/O board
2.
Replace the components listed in step 1 one at a
time, in the order shown, restarting the server
each time.
0001295 ECC circuit check.
1. Reseat the following components:
a. DIMM
b. Memory card
2.
Replace the components in step 1 one at a time,
in the order shown, restarting the server each
time.
00012000 Processor machine check error.
1. Reseat the following components:
a. (Trained service technician only)
Microprocessor
b. Microprocessor tray
2.
Replace the following components one at a time,
in the order shown, restarting the server each
time.
a. (Trained service technician only)
Microprocessor
b. (Trained service technician only)
Microprocessor tray
78 IBM System x3850 Type 8864: Problem Determination and Service Guide
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