v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a
trained service technician.
Error code Description Action
00019504 Processor 4 is not functioning; check VRM
and processor LEDs.
1. Reseat the following components:
a. Microprocessor tray
b. VRM 4
c. (Trained service technician only)
Microprocessor 4
2.
Replace the following components one at a time,
in the order shown, restarting the server each
time.
a. VRM 4
b. (Trained service technician only)
Microprocessor 4
c. (Trained service technician only)
Microprocessor tray
00019701 Processor 1 failed BIST.
1. Reseat the following components:
a. (Trained service technician only)
Microprocessor 1
b. Microprocessor tray
2.
Replace the following components one at a time,
in the order shown, restarting the server each
time.
a. (Trained service technician only)
Microprocessor 1
b. (Trained service technician only)
Microprocessor tray
00019702 Processor 2 failed BIST.
1. Reseat the following components:
a. (Trained service technician only)
Microprocessor 2
b. Microprocessor tray
2.
Replace the following components one at a time,
in the order shown, restarting the server each
time.
a. (Trained service technician only)
Microprocessor 2
b. (Trained service technician only)
Microprocessor tray
80 IBM System x3850 Type 8864: Problem Determination and Service Guide
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