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©Copyright IBM Corp. 2010 37

Chapter

Solving problems

This chapter provides basic troubleshooting information to help you solve some problems that

might occur while you are setting up the Brocade 2-Port 10Gb Converged Network Expansion Card

(CFFh). If you are having a problem with the high speed adapter, use the following information to

help you determine the cause of the problem and the action to take. Additional troubleshooting and

debugging procedures are available in the following publications:

• Problem Determination Service Guide or Hardware Maintenance Manual and Troubleshooting

Guide for the blade server

• Brocade Adapters Troubleshooting Guide in the following location

http://www.brocade.com/sites/dotcom/services-support/drivers-downloads/CNA/IBM.page.

For more detailed information about troubleshooting the ServeRAID™ controller, see the following

documents on the Support CD or at http://www.ibm.com/systems/support/.

• BladeCenter unit, blade server, or I/O module Installation and User’s Guide

• Blade server Problem Determination and Service Guide

Make sure that you are using the latest versions of device drivers, utilities, firmware, and BIOS code

for the following devices. If these items are not at the latest levels, the BladeCenter unit might not

recognize one or more of the following devices, and the BladeCenter unit or these devices might

not be able to start.

• The high speed adapters in the BladeCenter unit and in the blade servers

• The blade servers

• The management module

• The I/O modules and controller that are used by the high speed adapters in the BladeCenter

unit and in the blade servers

If necessary, install the latest versions of device drivers, utilities, firmware code, and BIOS code for

the previously listed devices.

To download the most recent device drivers, utilities, firmware updates, BIOS code updates, and

expansion-card boot code updates, go to http://www.ibm.com/systems/support/ for the latest

information about upgrading the device drivers, firmware, and BIOS code for BladeCenter

components. The instructions are in the documentation that comes with the updates. Also see the

Installation and User’s Guide for your blade server for additional information.

Notes:

• For the latest version of the IBM BladeCenter Management Module Command-Line Interface

Reference Guide, go to http://www.ibm.com/systems/support/.

• Changes are made periodically to the IBM Web site. Procedures for locating firmware and

documentation might vary slightly from what is described in this document.

IBM Brocade User Manual

Questions and Answers: