Group A Countries
Austria, Belgium, Denmark, Finland, France, Germany, Greece,
Iceland Italy, Ireland, Luxembourg, Netherlands, Norway, Portugal,
Spain, Sweden, Switzerland and United Kingdom.
Group B Countries
Albania, Bosnia-Herzegovina, Bulgaria, Croatia, Czechia, Russia,
Armenia, Bellarus, Georgia, Kirghizia, Hungary, Kazakhstan,
Macedonia, Moldova, Poland, Romania, Slovakia, Serbia-Montenegro,
Slovenia, Ukraine.
On-SiteService
Some IBM products are sold with a service entitlement which is
delivered on the customers premises (on-site).If the product you have
purchased carries with it an entitlement to IBM on-site service, this
service is provided during the warranty period subject to the following
terms and conditions:
The product must have been announced as qualifying for On-Site
Service in the country in which Warranty Service is being claimed.
You must contact a local authorised IBM service provider and
beprepared to supply proof of warranty entitlement.The authorised IBM
service provider will attempt to resolve your problem over the
telephone. If this is not possible, a trained service engineer will be
dispatched to your location to repair the IBM product.
The service representative must be provided with full access to the
equipment reported as faulty.
The equipment must be located within 50 kilometers (or more
depending on country) of the authorised IBM service provider.
Liability
IBM shall have no liability for lost profits or other consequential
damages, even if advised of the possibility of such damages, or for any
claim by any third party. IBM?s total liability for a breach or breaches of
this warranty by IBM is limited to 100,000 US Dollars of direct
damages.This financial limitation of liability will not apply to claims for
death or personal injury or damage to real or personal property caused
by IBM negligence.
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