YoucancalltheIBMAutomatedFaxSystem24hoursaday,7daysaweek.
Followtherecordedinstructions,andtherequestedinformationwillbesentto
yourfaxmachine.IntheU.S.andCanada,toaccesstheIBMAutomatedFax
System,call1-800-426-3395.
Gettinghelpandservice
Ifyouhaveaproblemwithyourcomputer,youwillfindawidevarietyof
sourcesavailabletohelpyou.
Usingthedocumentationanddiagnosticprograms
Manycomputerproblemscanbesolvedwithoutoutsideassistance.Ifyou
experienceaproblemwithyourcomputer,thefirstplacetostartisthe
troubleshootinginformationofyourcomputerdocumentation.Ifyoususpecta
softwareproblem,seethedocumentation,includingREADMEfilesandonline
help,thatcomeswiththeoperatingsystemorapplicationprogram.
MostIBMcomputersandserverscomewithasetofdiagnosticprogramsthat
youcanusetohelpyouidentifyhardwareproblems.Seethetroubleshooting
informationofyourcomputerdocumentationforinstructionsonusingthe
diagnosticprograms.
Thetroubleshootinginformationorthediagnosticprogramsmighttellyouthat
youneedadditionalorupdateddevicedriversorothersoftware.IBM
maintainspagesontheWorldWideWebwhereyoucangetthelatesttechnical
informationanddownloaddevicedriversandupdates.Toaccessthesepages,
gotohttp://www.ibm.com/pc/supportandfollowtheinstructions.
Callingforservice
Ifyouhavetriedtocorrecttheproblemyourselfandstillneedhelp,duringthe
warrantyperiod,youcangethelpandinformationbytelephonethroughthe
IBMPCHelpCenter.Thefollowingservicesareavailableduringthewarranty
period:
vProblemdetermination-Trainedpersonnelareavailabletoassistyouwith
determiningifyouhaveahardwareproblemanddecidingwhatactionis
necessarytofixtheproblem.
vIBMhardwarerepair-IftheproblemisdeterminedtobecausedbyIBM
hardwareunderwarranty,trainedservicepersonnelareavailabletoprovide
theapplicablelevelofservice.
vEngineeringchangemanagement-Occasionally,theremightbechangesthat
arerequiredafteraproducthasbeensold.IBMoryourreseller,if
authorizedbyIBM,willmakeselectedEngineeringChanges(ECs)available
thatapplytoyourhardware.
Thefollowingitemsarenotcovered:
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