Help and service
Before you call for support, be sure to have your IBM Customer Number available.
If you are in the US or Canada, you can call 1 (800) IBM SERV for help and
service. From other parts of the world, see http://www.ibm.com/planetwide for
the number that you can call.
When you call from the US or Canada, choose the storage option. The agent
decides where to route your call, to either storage software or storage hardware,
depending on the nature of your problem.
If you call from somewhere other than the US or Canada, you must choose the
hardware option when you call for assistance. When you call IBM to service the
product, follow these guidelines for the software and hardware :
Software option
Identify the Storwize V5000 Gen2 product as your product and supply
your customer number as proof of purchase. The customer number is a
7-digit number (0000000 - 9999999) assigned by IBM when the product is
purchased. Your customer number might be on the customer information
worksheet or on the invoice from your storage purchase. If asked for an
operating system, use Storage.
Hardware option
Provide the serial number and appropriate 4-digit machine type. For
Storwize V5000, the machine type is 2077 or 2078.
In the US and Canada, hardware service and support can be extended to 24 x 7 on
the same day. The base warranty is 9x5 on the next business day.
Getting help online
You can find information about products, solutions, partners, and support on the
IBM website.
To find up-to-date information about products, services, and partners, visit the IBM
website at www.ibm.com/support.
Before you call
Make sure that you take steps to try to solve the problem yourself before you call.
Some suggestions for resolving the problem before you call IBM Support include:
v Check all cables to make sure that they are connected.
v Check all power switches to make sure that the system and optional devices are
turned on.
v Use the troubleshooting information in your system documentation. The
troubleshooting section of the Knowledge Center contains procedures to help
you diagnose problems.
v Go to the IBM Support website at www.ibm.com/support to check for technical
information, hints, tips, and new device drivers or to submit a request for
information.
xxii Storwize V5000 Gen2: Quick Installation Guide
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