IBM System x3250 M4 At-A-Glance Guide

IBM System x3250 M4 21
Warranty options
The IBM System x3250 M4 has a 3-year onsite warranty with 9x5/next-business-day terms. IBM offers
warranty service upgrades through IBM ServicePacs. The IBM ServicePac is a series of prepackaged
warranty maintenance upgrades and post-warranty maintenance agreements with a well-defined scope of
services, including service hours, response time, term of service, and service agreement terms and
conditions.
IBM ServicePac offerings are country-specific. That is, each country might have its own service types,
service levels, response times, and terms and conditions. Not all covered types of ServicePacs might be
available in a particular country. For more information about IBM ServicePac offerings available in your
country, see the IBM ServicePac Product Selector at the following web page:
https://www-304.ibm.com/sales/gss/download/spst/servicepac
Warranty service definitions are explained in more detail in the following table.
Table 18. Warranty service definitions
Term Description
IBM onsite
repair (IOR)
A service technician will come to the server's location for equipment repair.
24x7x2 hour A service technician is scheduled to arrive at your customer’s location within two hours after remote
problem determination is completed. We provide service around the clock, every day, including IBM
holidays.
24x7x4 hour A service technician is scheduled to arrive at your customer’s location within four hours after remote
problem determination is completed. We provide service around the clock, every day, including IBM
holidays.
9x5x4 hour A service technician is scheduled to arrive at your customer’s location within four business hours
after remote problem determination is completed. We provide service from 8:00 a.m. to 5:00 p.m. in
the customer's local time zone, Monday through Friday, excluding IBM holidays. If after 1:00 p.m. it
is determined that onsite service is required, the customer can expect the service technician to arrive
the morning of the following business day. For noncritical service requests, a service technician will
arrive by the end of the following business day.
9x5 next
business day
A service technician is scheduled to arrive at your customer’s location on the business day after we
receive your call, following remote problem determination. We provide service from 8:00 a.m. to 5:00
p.m. in the customer's local time zone, Monday through Friday, excluding IBM holidays.
In general, the types of IBM ServicePacs are:
Warranty and maintenance service upgrades

One, 2, 3, 4, or 5 years of 9x5 or 24x7 service coverage

Onsite repair from next business day to 4 or 2 hours (selected areas)

One or two years of warranty extension

Remote technical support services

One or three years with 24x7 coverage (severity 1) or 9x5/next business day for all severities

Installation and startup support for System x servers

Remote technical support for System x servers

Software support - Support Line

Microsoft or Linux software

VMWare

IBM Director


IBM System x3250 M4 Specifications

General

Processor	Intel Xeon E3-1200 v2 series
Max Processors	1
Memory Slots	4
Network Interface	2 x Gigabit Ethernet
Memory	Up to 32 GB
Storage	Up to 4 x 3.5-inch or 8 x 2.5-inch drives
RAID Support	RAID 0, 1, 10
Operating System Support	Windows Server, Red Hat Enterprise Linux, SUSE Linux Enterprise Server, VMware
Chipset	Intel C204