SERVICE AND TECHNICAL SUPPORT MANUAL Gas Furnace: N9MSB
Specifications subject to change without notice.
26 440 04 4413 03
Figure 16
Troubleshooting Guide − Flow Chart
Is LED status light ON solid, alternately
flashing bright
-dim-bright-dim like a
eartbeat, or flashing ON and OFF?
Is there 24V at 24VAC and COM?
Is there 115V at L1 and NEUTRAL?
Is there 115V going to switch?
Is circuit breaker closed?
Check for continuity in wire from circuit
breaker to furnace.
Close circuit breaker and go back to
START.
Is LED status light alternately flashing
bright
-dim-bright-dim like a heartbeat?
Determine status code. The status code
is a
single or two digit number with the
number
determined by the number of
short flashes and the second
number
the plus (+) sign, the number
To recall a status code: Briefly (2 – 3
seconds) connect the
TEST/TWIN terminal
to the “C” thermostat terminal with a jumper
wire
to begin status code recovery and
component test. If a previous status code is
present, the code will repeat 4 times then
go on to component test. If no previous
code is present, a component test will
begin without flashing any status codes.
Component Test Sequence: Gas valve
and humidifier will not be turned on.
Inducer motor will start and remain on until
the end of the blower test, then off. T
he
following components are on for 10 – 15
seconds each individually: hot surface
igniter,
blower speeds: FAN (if present),
HEAT, COOL.
Was there a previous status code?
Go to section below for the flashed status
code.
Does the control respond to W, Y1, Y/Y2,
and G (24V
) thermostat signals?
Run system through a heat, or cooling
cycle to check operation. Status codes
are erased after 72 hours.
Is 24V present at W, Y1, Y/Y2 or G
thermostat terminals on the furnace
control?
Check room thermostat or
interconnecting cable.
Disconnect all the thermostat wires from
the furnace control.
Does the problem repeat when using a
jumper wire?
The thermostat is not compatible with the
furnace control. Either install a ballast
r
esistor, connect the C furnace control
thermostat terminal to the thermostat, or
replace the thermostat.
Inspect secondary voltage (24V) wiring,
including thermostat leads for short
circuit.
Is LED status light ON solid?
The control is locked out and will auto-
reset after 1 hour. Lockout could be due
to any of the following:
Flame sense circuit failure.
Gas valve relay stuck open.
Software check error.
Reset power to clear lockout. Replace
control if code repeats.