19
TROUBLESHOOTING
PROBLEM POSSIBLE SOLUTION
Cannot complete
Wi-Fi network set up
» Make sure the speaker has power and is charged.
» Make sure you are connecting to the correct
Wi-Fi network.
» If using a dual band wireless router, be sure to
use the 2.4GHz band.
» Be sure to enable Wi-Fi on your mobile device.
» Test your internet connection by loading/reloading
a web page. If you cannot load the page, you
may need to restart your router.
» Use the alternate connection method (pg. 11).
» Uninstall then reinstall the app, power the speaker
OFF, then ON, and restart setup.
Intermittent audio/audio
doesn’t play
» Make sure the volume on the speaker or your
connected device is not too low.
» Interference may be interrupting the Wi-Fi signal
(possible sources could be microwaves, cell
phone signals, etc.). Move the system to another
location to test.
» Stop other applications that may be streaming
media from the internet.
» The speaker may have a weak Wi-Fi connection.
Move the speaker closer to your router.
Bluetooth fails to connect » Make sure the speaker has power and is charged.
» Make sure both the speaker and your device are
in Bluetooth mode.
» Stay within 33 ft. of the speaker when pairing.
Aux In won’t play » Make sure the audio cable is rmly connected to
the audio ports of both devices.
» Make sure the volume on the speaker or your
connected device is not too low.
» Press the Mode button to manually switch to Aux
In mode.
White noise » Power the speaker OFF, then ON again.
Speaker still will not
function properly
» Hold down the Alexa Mute button for 10
seconds to restore factory settings.
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