(2) Error messages caused by internal malfunction of InBody
If the following error messages appear, please contact us at 323-932-6503 or customersupport@inbody.com.
B. Solving Simple Problems
If the problem still persists, please contact us at 323-932-6503 or customersupport@inbody.com if you are in
need of assistance.
Q 1. Power is not ON after pressing the dial.
A 1. This can happen when the batteries are dead. Replace the batteries
A 2. This can happen when the batteries are not inserted correctly. Remove the batteries and make sure the
electrodes are in the correct spots.
Q 2. Weight is not measured and the square keeps rotating.
A 1. Press the footplate to turn InBody power ON. If 0.0 appears on the LCD screen after a display of the
rotating square for 2~3 seconds, step on the footplate and measure the weight.
A 2. Check if there is a person or an object on InBody, or the 4 supporters behind(floor) InBody are pressed
by foreign objects.
Q 3. Weight is strange.
A 1. Press the footplate to turn the InBody power ON. Then check if 0.0 appears on the LCD screen after
2-3 seconds.
A2. The weight can be inaccurate if you use the device on carpet or a mattress. Be sure to put InBody on
solid floor.
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