RETAIL
Quick
Reference
Guide
TERMINAL MESSAGES
AMOUNT DUE/BALANCE DUE: A partial
authorization has occurred. Ask
customer for another form of payment
for the remaining balance of the sale.
Press ENTER to print the receipt.
Pressing CANCEL will not void the
transaction.
AVS (ADDRESS VERIFICATION SERVICE): Checks if
the street address and ZIP code entered
match the customer’s billing address.
CALL: Call Voice Authorization Center. If
approved, proceed with Offline Entry.
HOLD/CALL OR PICK UP CARD: Hold the card.
Use Code 10 procedure. Call the Voice
Authorization Center.
CARD SWIPE ERROR: Magnetic stripe did not
read. Swipe card again or manually key-
in account number.
COMM ERROR: A communication error has
occurred. Check line connections, call
Help Desk.
GB (NUMBER): Good batch. Batch
transmission accepted.
MANUAL ENTRY NOT ALLOWED: Current
transaction will not allow manual entry.
Debit cards may not be manually keyed-
in.
QD (NUMBER) OR RB (NUMBER): Quit
Duplicating or Rejected Batch. Call Help
Desk.
RECORD NOT FOUND: Invoice number is not
found in terminal batch.
SETTLE FAILED, RETRY: Settlement failed, call
Help Desk.
V-CODE: Verification Code. A 3-4 digit
non-embossed number found on card
signature panel or near embossed
account number on front. V-code may
be prompted for on a manually-entered
transaction.
AUTOMATIC DOWNLOADS
With this application, downloads are
automatically initiated by the terminal
at a preset time and date. Some
automatic downloads will require the
terminal to be re-authenticated. Any
manual configurations performed on the
terminal will be reset after a download.
0300021
V040716
© 2016 Total System Services, Inc. All rights reserved worldwide. TSYS is a federally registered service mark of Total System Services, Inc. Other marks are trademarks
or registered trademarks of their respective owner.
www.tsysacquiring.com
Bank Name ______________________
Bank Phone ______________________
Help Desk Phone __________________
V Number _______________________
Voice Authorization Phone ____________
Merchant Number ID _______________
Other __________________________
_______________________________
QUICK REFERENCE
INGENICO®
iCT220, iCT250, iWL220, iWL250
IMGEMV3
CREDIT SALE
• Press 1
• Choose CREDIT
- Select the desired card type
• Enter sale amount and press ENTER
- Enter surcharge amount and press ENTER
• Swipe or insert customer card
- Select the desired language
- Have customer enter PIN on PIN pad
and press ENTER
• Terminal dials out, and receipt prints
- Remove the card
MAIL/PHONE SALE
• Press 1
• Choose CREDIT
- Select the desired card type
• Enter sale amount and press ENTER
- Enter surcharge amount and press ENTER
• Enter card number and press ENTER
• Enter expiration date (MMYY) and press
ENTER
• Card present? Choose YES or NO
- Enter V-Code/CID Code and press
ENTER, or press ENTER to bypass
- If bypassed, Choose V-Code option:
1 (Unreadable), 2 (Not Present), 3 (Not
Provided)
- Enter street address number and press
ENTER, or press ENTER to bypass
• Enter Zip Code and press ENTER, or press
ENTER to bypass
• Terminal dials out, and receipt prints
DEBIT SALE
• Press 1
• Choose DEBIT
• Enter sale amount and press ENTER
• Enter tip amount and press ENTER
• Swipe or insert customer card
- Select the desired language
- Enter cash back amount and press
ENTER, or press ENTER to bypass
• Press ENTER to accept total
• Have customer enter PIN on PIN pad
and press ENTER
• Terminal dials out, and receipt prints
- Remove the card
CREDIT REFUND
• Press 2
• Choose CREDIT
• Enter refund amount and press ENTER
• Swipe customer card, insert customer
card, or enter card number and press
ENTER
- Enter expiration date (MMYY)
and press ENTER
- Select the desired language
• Terminal displays Captured,
and receipt prints
- Remove the card
DEBIT REFUND
• Press 2
• Choose DEBIT
• Enter refund amount and press ENTER
• Enter original transaction date
(MMDDYY) and press ENTER
• Enter original transaction time
(HHMMSS) and press ENTER
• Swipe or insert customer card
- Select the desired language
• Have customer enter PIN on PIN pad
and press ENTER
• Terminal dials out, and receipt prints
- Remove the card
REVERSAL
• Press 3
• Choose a search option
• Enter retrieval information and
press ENTER
• Choose SELECT
• Press ENTER to accept transaction
• Terminal dials out, and receipt prints
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