Ingenico iCT220 User Manual

Terminal User Guide Contents
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1. Introduction: .................................................................................. 1
Thank You .................................................................................................... 1
This User Guide ........................................................................................... 1
Security of Your Terminal ............................................................................. 1
Caring for Your Terminal .............................................................................. 2
Keeping Records .......................................................................................... 2
Paper Rolls ................................................................................................... 2
Helpdesk Information ................................................................................... 3
Supervisor Password ................................................................................... 3
How Do I … .................................................................................................. 4
Quick Installation Checklist .......................................................................... 5
2. Your Terminal ................................................................................ 7
Terminal Model............................................................................................. 7
Terminal Layout ........................................................................................... 7
Terminal Keypad .......................................................................................... 8
Function Keys............................................................................................... 8
Entering and Correcting Data....................................................................... 9
Terminal Display ........................................................................................ 10
Display Icons .............................................................................................. 10
Menu Screens ............................................................................................ 12
Paper Loading ............................................................................................ 13
Terminal Installation ................................................................................... 14
“Magic Cable” Installation ........................................................................... 16
Telephone Lines and Broadband ............................................................... 18
Inserting a Chip Card ................................................................................. 19
Swiping a Card ........................................................................................... 21
3. Transactions ................................................................................ 22
Sales - Inserted Cards ............................................................................... 22
Sales - Swiped Cards ................................................................................. 24
Sales with Gratuity (Tip Mode) ................................................................... 25
Sales with Gratuity - Inserted Cards (On Ticket Method) .......................... 26
Sales with Gratuity - Inserted Cards (On Screen Method) ........................ 28
Sales with Gratuity - Swiped Cards ........................................................... 30
Sales with Cashback .................................................................................. 31
Split Bills ..................................................................................................... 32
Refunds ...................................................................................................... 33
Mailorder Transactions (Customer Not Present) ....................................... 35
Mailorder - CSC/AVS Results .................................................................... 35
Mailorder - Sales & Refunds ...................................................................... 36
Hotel Mode ................................................................................................. 39
Reversals ................................................................................................... 40
Duplicate Receipts ..................................................................................... 40
Cash Advance ............................................................................................ 41

Ingenico iCT220 Specifications

General

Weight	325 g
Display	128 x 64 pixels
Connectivity	Ethernet
Card Readers	Magnetic stripe
Security	PCI PTS 3.x certified
Processor	ARM9 32-bit RISC processor

Summary

Introduction to Your Terminal

Terminal Security and Maintenance

Ensures the terminal is secure and provides guidance on its care and record-keeping.

Helpdesk and Initial Setup

Information on contacting the helpdesk and performing the initial installation checklist.

Understanding Your Terminal

Terminal Layout and Keypad

Details the physical layout of the terminal, including the display and keypad.

Data Entry and Navigation

Explains how to enter and correct data, and navigate menu screens.

Terminal Installation and Connectivity

Instructions for terminal setup, cable connections, and telephone line configuration.

Card Handling Procedures

Guides on inserting chip cards and swiping magnetic stripe cards.

Performing Transactions

Sales Transactions

Step-by-step guides for sales via inserted cards, swiped cards, and cashback.

Gratuity and Split Bill Functions

Details on adding gratuities and splitting bills during transactions.

Refunds and Mailorder Operations

Procedures for processing refunds and mailorder transactions.

Special Transaction Types

Covers Hotel Mode, Reversals, Cash Advances, and Authorisation Only.

Handling Transaction Errors

Information on declined transactions, referrals, and forced transactions.

Understanding Transaction Receipts

Merchant and Customer Receipt Examples

Illustrates various receipt types including signature, PIN, and gratuity.

Declined Transactions and Referencing

Explains receipts for declined transactions and transaction referencing.

Terminal Reports and Management

End of Day and Banking Reports

Guides on performing End of Day and Banking reconciliation reports.

Balance Reports (X and Z)

Details on printing X and Z Balance reports for transaction totals.

Stored and TMS Reports

Information on reports for stored transactions and TMS calls.

Supervisor Functions and Settings

Supervisor Password Management

Covers changing and resetting the supervisor password.

Supervisor Menu Navigation

Explains access to and functions within supervisor menus and sub-menus.

Troubleshooting Terminal Issues

Frequently Asked Questions

Addresses common operational queries and solutions.

Screen Messages and Diagnostic Codes

Interprets terminal screen messages and diagnostic codes.

Product Information and Environment

Certification and Compliance

Details CE marking, harmonised standards, and regulatory compliance.

Operating Environment Specifications

Outlines electrical supply characteristics and environmental conditions.