Terminal User Guide Supervisor Functions
79
Screen Messages
During normal operation you may come across a number of
screen messages. Some indicate an error, where as others
offer information. Below is a list of some of the messages that
you may see on your terminal.
The security password is mismatched
between the terminal and the acquirer,
please contact the terminal Helpdesk.
The transaction has been referred, call the
authorisation centre on the number provided
on the screen or printed on the receipt.
The terminal is displaying confirmation that
you have cancelled the transaction.
The card issuer or acquirer has declined to
authorise the transaction, you should ask for
another means of payment.
The inserted card could not be read, check
orientation of the card and try again.
The swiped card could not be read, check
orientation of the card and try again.
The card presented is not configured for the
selected transaction type, you should ask for
another means of payment.
The selected operation is not allowed for the
card presented, or the card is faulty. You
should ask for another means of payment.
The selected operation has been disabled, is
not allowed for the card presented, or the
card is faulty. You should ask for another
means of payment.
The selected transaction type (eg. Cashback)
may not be active on your merchant account,
you should contact your acquirer.
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