Ingenico iCT220 - Handling Transaction Errors

Terminal User Guide Transactions
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Forced Transactions
The Forced Transaction function allows for the completion of a
transaction following a referral or voice authorisation. It also
provides the opportunity to capture the details of transactions
authorised by means other than your terminal. For example,
card transactions authorised using paper vouchers and calls to
the authorisation centre during a power cut, or transactions
previously authorised using the Authorisation Only function.
You must have a valid authorisation code before performing a
Forced Transaction.
To perform a forced transaction press the menu key three
times, then choose FORCE TRANS by pressing the F2 key. You
will be asked to type your supervisor password, then press
enter.
 MENU, MENU, MENU, F2, [password], ENTER
MAILORDER
REFUND
CASH
SALE
Select the desired transaction type.
INSERT OR SWIPE
CUSTOMER CARD
Insert, swipe or key the customer’s
card.
Enter Auth Code
_
123
Enter the authorisation code for the
transaction and press the enter key.
The terminal will continue as normal, refer to the instructions
for transaction type that you chose to complete the
transaction.