Ingenico iWL Series - Troubleshooting; Third Party Menu Not Visible; NETWORK ERROR on Ackroo Launch

Installing and Initializing the Ackroo Gift and Loyalty POS Application on Ingenico iWL Series Terminals
Version 305.3.1
Copyright © Ackroo Inc.
6
Troubleshooting
Issue
Cause and Solution
The Third Party menu is not visible after terminal reboots.
One of either the Chase or Core App applications are out of
date on your terminal. Contact the Chase Paymentech Help
Desk at 1-800-265-5158 and request a terminal application
update.
When I launch the Ackroo application, the screen displays
NETWORK ERROR.
Ensure your terminal is plugged into a high-speed internet
service.