Ingenico iWL250G User Manual

User Guide
Payment Terminals:
Desk/3500
Move/3500
Lane/3000
iCT250E
Link 2500 Integrated
iPP350
iWL250B
iWL250G
iSMP4
Viking Software

Ingenico iWL250G Specifications

General

Device Type	Mobile Payment Terminal
Display	128 x 64 pixels
Keypad	16 keys
Card Reader	Magnetic stripe, Smart card, Contactless
Connectivity	GPRS, Bluetooth
Security	PCI PTS compliant
Battery	Rechargeable Lithium-ion battery
Printing	Optional thermal printer
Supported Cards	Visa, MasterCard, American Express, Discover, JCB
Operating Temperature	0°C to 50°C (32°F to 122°F)
Storage Temperature	-20°C to 60°C

Summary

Introduction to Viking Software

Payment Terminal Features Overview

Desk/3500 Features

Details features like contactless reader, magnetic stripe reader, and accessories for Desk/3500.

Move/3500 Features

Details mobile terminal features, Wi-Fi, card support, and accessories for Move/3500.

Lane/3000 Features

Describes countertop terminal features, successor to iPP350, and accessories.

ICT250E Features

Details countertop terminal integrated with ECR, internet communication, and accessories.

IPP350 Features

Describes countertop terminal from Telium 2 range integrated with ECR and accessories.

iWL250B Features

Details mobile terminal, Base Station communication, ECR integration, and accessories.

iWL250G Features

Describes mobile standalone terminal using GPRS/3G, Base Station, and accessories.

iSMP4 Features

Details mobile terminal integrated with ECR, roaming, tablet/smartphone integration.

Link/2500 Integrated Features

Describes handy, slim terminal with Bluetooth/wired connections, docking station.

Payment Terminal Display Information

Display Menu Structure

Explains the hierarchical structure of the terminal's main menu and options.

Display Quick Menu

Describes how to use the quick menu for faster access to functions.

Display Parameter Menu

Details various configurable parameters available on the terminal display.

Display Ethernet Status

Explains symbols indicating Ethernet access and connection status.

Display Bluetooth Status

Explains symbols indicating Bluetooth support and signal strength.

Display GPRS Status

Explains symbols indicating GPRS support and signal strength.

Display Battery and Clock

Details battery level, date, time, and power connection indicators.

Card Reading Methods

Card Reading: Chip Insertion

Explains the correct way to insert a chip card into the terminal.

Card Reading: Magnetic Stripe Swipe

Details how to swipe a card using the magnetic stripe reader.

Card Reading: Manual Key Entry

Describes how to manually enter card data for purchases and returns.

Card Reading: Contactless (NFC) Payment

Explains contactless payments using NFC technology, including wallet and QR code options.

Transaction Processing

Perform a Purchase Transaction

Guides through standard purchase procedures, including cashback and manual entry.

Transaction Receipts

Details creating, copying, and printing transaction receipts and additional features.

Prepaid Transactions

Explains procedures for gift cards, including deposits and balance checks.

Hardware Connections and Setup

Desk/3500 Hardware Connections

Describes MagicBox and USB integration methods for the Desk/3500 terminal.

Move/3500 Hardware Connections

Details connecting the Move/3500 terminal to its Base Station and network.

Lane/3000 Hardware Connections

Explains USB, RS232, and Ethernet integration for the Lane/3000 terminal.

iSMP4 Hardware Connections

Describes Bluetooth and Wi-Fi integration for the iSMP4 mobile terminal.

ICT250E Hardware Connections

Details Ethernet/Broadband and MagicBox connections for the iCT250E.

iWL250B Hardware Connections

Explains connecting the iWL250B to its Base Station and network.

iWL250G Hardware Connections

Details connecting the iWL250G to its Base Station and SIM card insertion.

IPP350 Hardware Connections

Describes USB/RS232 integration, drivers, and MagicBox for the iPP350.

Network Connectivity

Network Setup by Terminal Type

Provides a table detailing network setup for various terminal types and connection methods.

GPRS Access Point Name (APN) Configuration

Explains how to configure the APN for GPRS terminals.

Ethernet Static IP Address Configuration

Details setting static IP addresses for Ethernet terminals.

ECR IP Address and Ports Configuration

Explains how to configure the ECR IP address and ports for terminal connection.

Wi-Fi Setup for Standalone Terminals

Guides on setting up Wi-Fi connections for standalone terminals like Move/3500 and iSMP4.

Bluetooth Pairing for Terminals

Explains how to pair terminals with mobile devices via Bluetooth.

Merchant Card Functions

Merchant Card: Cancel Transaction

Describes how the Merchant Card can cancel the most recent transaction.

Merchant Card: Reconciliation

Explains the Merchant Card's role in protected reconciliation.

Merchant Card: Other Functions

Covers terminal status printout, operator ID admin, and software updates.

Receipt Paper Rolls

Supported Terminal Models for Receipt Rolls

Lists terminal models that require receipt rolls.

Ordering Receipt Paper Rolls

Guides on how to order new receipt rolls from the Nets Webshop.

Receipt Roll Subscription Service

Explains the subscription service for automatic delivery of receipt rolls.

Inserting Receipt Roll

Step-by-step instructions on how to load a receipt roll into the payment terminal.

Transaction Reconciliation

Manual Reconciliation Process

Details the steps for performing manual reconciliation on the terminal.

Automatic Reconciliation Service

Explains the automatic reconciliation feature and how to activate it.

Last Reconciliation Report Copy

Describes how to retrieve a copy of the last reconciliation report.

Terminal Reports

Transaction List Report

Explains how to print a list of all stored transactions on the terminal.

X-Total Report

Describes the X-Total report showing accumulated sales since last Z-Total.

Z-Total Report

Details the Z-Total report for end-of-day sales summarization.

Last Z-Total Report Copy

Explains how to extract a copy of the most recent Z-Total report.

Operator X-Total Report

Describes the report showing operator transactions since last Operator Z-Total.

Operator Z-Total Report

Details the report showing operator sales summarization.

Operator Management

Create New Operator

Guides on registering a new operator with ID, name, and optional PIN.

Delete Operator

Explains the process for deleting a registered operator from the terminal.

Print Operator List

Details how to print a list of all registered operators on the terminal.

Operator ID Usage Scenarios

Explains the different ways Operator ID can be used for terminal access.

Multiterminal Functionality

Multiple Merchant Setup

Describes how multiple merchants can use the same payment terminal and select the correct one.

Administrative Tasks

Update Terminal Card Agreements

Explains how to update card agreements to accept new card types.

Download Card Agreements

Guides on downloading card agreements from the terminal.

Print Card Agreements

Details how to print the list of available card agreements.

Update Terminal Software

Explains how to perform software updates on the payment terminal.

Identify Terminal Parameters

Refers to where terminal parameters are listed and explained.

Update Terminal Parameters and Network Settings

Guides on updating terminal parameters and network settings.

Troubleshooting Common Issues

Troubleshooting: Incorrect Card Message

Provides solutions for the "Incorrect Card" message when swiping the Merchant Card.

Troubleshooting: Reset Merchant Card Binding

Explains how to reset the Merchant Card's binding.

Troubleshooting: Contacting Support for Old Transactions

Advises who to contact for issues with transactions older than 7 days.

Troubleshooting: Network Connectivity

Addresses issues related to network connection and center contact.

Troubleshooting: GPRS and Ethernet Connectivity

Provides solutions for GPRS and Ethernet/Broadband connection problems.

Troubleshooting: Terminal Freezing

Offers solutions for when the terminal freezes and keys become unresponsive.

Troubleshooting: Transaction Interruption

Guides on checking transaction status if the terminal stops working mid-transaction.

Troubleshooting: Terminal Modem Issues

Provides steps to check and resolve issues with the terminal modem.

Electronic Offline Transactions (EOT) Backup

EOT Backup Procedure Steps

Details the step-by-step procedure for performing an EOT backup.

Print EOT Backup

Explains how to print the terminal's stored backup solutions.

Submit EOT Backup

Guides on submitting the terminal's stored backup solutions.

Terminal Servicing and Termination

Swap Service for Defective Terminals

Details procedures for obtaining service or replacement for defective rental terminals.

Lease Termination Procedures

Explains the process for terminating a terminal lease agreement.

Security Standards and Practices

PCI PTS Compliance

Explains the PCI PTS security standard for payment terminals.

PIN Entry Security Guidance

Provides guidelines for secure PIN entry to prevent fraud.

Periodical Terminal Inspection

Emphasizes merchant responsibility for terminal integrity and security checks.

Prevention of Skimming Attacks

Offers recommendations for preventing skimming attacks on terminals.

Terminal Cleaning and Maintenance

Terminal Cleaning Procedures

Provides instructions on how to safely clean the keypad, screen, and casing.

Prohibited Cleaning Products

Lists products that must not be used for cleaning the terminal.

Overlay Usage Advisory

Advises against using terminal overlays as they can interfere with data entry.

Customer Service Contact Information

Customer Service: Norway

Provides the contact number for customer service in Norway.

Customer Service: Finland

Provides the contact number for customer service in Finland.

Customer Service: Denmark

Provides the contact number for customer service in Denmark.

Customer Service: Sweden

Provides the contact number for customer service in Sweden.