Preliminary Solution
Status
Possible Reason
Login failed
Double check the
account and password
Password or account entry error
Network server maintenance
Try again later
Improper steps (ignoring some
important steps)
Confirm the correct
steps and try again
WiFi password input error
Plain-text input WiFi
password
Try again or change
the network
environment later
Poor network
Please change to
another mobile phone
to try again
Phone model and
system version
Connection
failed
Fail to load data Network server maintenance
Try again later
App running in the background
occupy too much memory
Clear App running in
the background
Incomplete installation
Uninstall InkbirdSmart
App and re-install
APP Blank
Screen
9.1 Technical Assistance
If you have any problems installing or using this controller, please carefully
and thoroughly review the instruction manual. If you require assistance,
please write us to support@ink-bird.com. We will reply your emails in 24
hours from Monday through Saturday. You can also visit our web site
www.ink-bird.com to find the answers of the common technical questions.
9.2 Warranty
INKBIRD TECH. C.L. warrants this controller for two years (temperature for
one year) from the date of purchase when operated under normal condition
by the original purchaser (not transferable), against defects caused by
INKBIRD’s workmanship or materials. This warranty is limited to the repair or
replacement, at INKBIRD’s discretion, of all or part of the controller. The
original receipt is required for warranty purposes.
APP Q&A
08
Technical Assistance and Warranty
09
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