Inscape Height Adjustable Table - Basic Troubleshooting Guide; Initialize the control box (reset); Check all cable connections; Check for obstructions

Basic Troubleshooting Guide
Two ways to Troubleshoot:
1. Controller with display only shows error codes. To order parts, refer to order entry codes in chart at the end of the document
2. Swap controllers if you have multiple to see if it is only the controller that is having errors
Standard Troubleshooting Procedures:
P1 - Initialize the control box (“reset”)
Note: This is commonly the solution when a complaint is that a desk will move down but not up. When
a control box requires initialization, this is how the system is programmed to behave.
1. Hold Down button on desk panel to ensure the desk is retracted to its lower limit (whether
it’s the fully retracted hard stop, or a congured lower limit).
2. Briey release Down
3. Press and hold Down for 5 seconds, wait until all desk movement has stopped, then release
a. If initialization is successful, you should see a slight up/down “handshake” movement of the desk legs
b. If you have a desk panel with display, you should also see E01 during this part of the procedure.
P2 - Check all cable connections
1. Mains cable, connected to both the control box and power outlet.
2. All motor cables, connected to both the control box and desk leg.
3. Assuming a standard control box conguration, these must be connected in channels 1 and 2, or channels 1, 2 and 3 for a 3-leg table.
They can’t be connected in channels 1 and 3 or 2 and 3 unless there is a conguration on the control box specifying this arrangement.
4. Desk panel cable, connected to the control box in either port A1 or A2 (doesn’t matter which)
P3 - Check for obstructions
1. Check under, above and on the sides of the desk for any obstructions that could prevent movement in either direction.
Note: Ideally, for each of the following two troubleshooting procedures (P4 and P5), one would have an extra,
known good version of the components listed in the Components Glossary at the beginning of this document. It’s
not necessary to have the exact same item numbers as those that are being evaluated, unless one is replacing a
single desk leg. However, it’s possible to do some troubleshooting with a different type of desk leg.
P4 - Check for faulty component(s) WITH error codes (digital display on Desk Panel, or on app via Bluetooth)
Note: Check the error code list in the appendix of this troubleshooting guide for assistance. The code should
read E##. Some error codes are channel-specic which can help pinpoint the problem.
Height Adjustable Table – User Guide | October 2019 10