Inscape Height Adjustable Table - Page 12

System will not initialize.
OR
System won’t complete the full range of
motion.
– After each of these steps, attempt to
initialize (P1).
1. Check mains cable connection. Test power outlet using
another device (lamp, phone charger, etc.)
2. Plug in a new switch.
3. Connect all existing cables to a new control box.
4. Try pressing and releasing the down button a few times
before pressing and holding for 5 seconds.
5. Also, be aware if the control box has a special conguration: If the desk is programmed
with a lower stroke limit, so as to avoid a collision with something like a le cabinet, it
is possible that it also has a custom, longer Forced Initialization Time. This is the time
required to hold Down before initialization begins. Sometimes this is 10 seconds or longer.
6. If you have a standard control box without a special conguration (i.e. “Plug
& Play”), try to initialize each leg in Channel 1 by itself, with nothing else
plugged into the motor channels on the control box. Also, swap the motor
cables so that a different motor cable is used to initialize Channel 1 by
itself. The problem could be a faulty desk leg or a faulty motor cable.
Desk is uneven 1. Initialize the desk. If both legs begin to run down, complete the
initialization. If only one leg moves, stop and move to Step 2.
2. Check motor cable connections. Check to ensure motor cables are not pulled during
movement. With a standard, Plug & Play control box, it’s possible that only one leg is
connected, and connected to Channel 1. In this case, it will initialize and run Channel
1 only. If there is only one leg but it’s connected to Channel 2, it will not initialize.
3. If a motor cable was disconnected, try initializing again.
4. If unsuccessful, connect the desk leg from Channel 2 into
Channel 1, with nothing in Channel 2, and initialize.
5. Try initializing the same leg that’s in Channel 1, but with a different
motor cable. If it still won’t initialize, replace the desk leg.
P5 – Check for faulty component WITHOUT error codes (no digital display on Desk Panel, no Bluetooth)
SYMPTOM PROCEDURE
System will move down but not up 1. Initialize (P1)
SYMPTOM PROCEDURE
Basic Troubleshooting Guide
Height Adjustable Table – User Guide | October 2019 12