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Insignia NS-32D420NA16 - Troubleshooting Common Problems (Continued); Video and Audio Troubleshooting

Insignia NS-32D420NA16
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66
Insignia 32" 1080p 60Hz LED TV
www.insigniaproducts.com
Dotted lines or
stripes appear on
the screen.
Make sure that the antenna or
cable TV is connected correctly
and securely. See Connecting a
cable or satellite box on
page 13 or Connecting an
antenna or cable TV (no box) on
page 17.
If you are using an antenna, the
digital channel signal may be
low. To check the digital
channel signal strength, see
Checking the digital signal
strength on page 51.
If you are using an antenna and
the signal strength is low, adjust
the antenna or use a highly
directional outdoor antenna or
set-top antenna with a built-in
amplifier.
Make sure that the video cables
are connected correctly and
securely to your TV.
The video cable(s) you are using
may be bad. Try a new set.
Other devices (for example, a
surround sound receiver,
external speakers, fans, or hair
dryers) may be interfering with
your TV. Try turning off one
device at a time to determine
which device is causing
interference. After you have
determined which device is
causing interference, move it
further from the TV to eliminate
the interference.
Double images.
Use a highly directional outdoor
antenna, cable TV, or satellite
TV.
The picture has a
few bright or dark
spots.
A few bright or dark spots on an
LCD screen is normal. It does
not affect the operation of
your TV.
Problem Solution
Good picture, but
no sound.
Increase the volume.
Make sure that the sound is not
muted.
Make sure that you do not have
headphones connected. When
headphones are connected, no
sound comes from the TV
speakers.
Press AUDIO to change to a
different audio mode.
If you are using a home theater
system, sound bar, or external
speaker system, make sure it is
turned on and is not muted.
If you are using a home theater
system, sound bar, or external
speaker system, make sure that
you have selected the correct
output mode.
If you are using a home theater
system, sound bar, or external
speaker system and have
connected it with a digital
optical cable, go to the Audio
menu, highlight Digital Audio
Format/Audio Delay, then
press ENTER. Set the Audio
Format option to PCM. See the
Digital Audio Format/Audio
Delay option in Adjusting
sound settings on page 46.
Make sure that the audio cables
are connected correctly and
securely to your TV.
Make sure that the antenna or
cable TV is connected correctly
and securely. See Connecting a
cable or satellite box on
page 13 or Connecting an
antenna or cable TV (no box) on
page 17.
If you are using an antenna, the
digital channel signal may be
low. To check the digital
channel signal strength, see
Checking the digital signal
strength on page 51.
The audio cables you are using
may be bad. Try a new set.
Poor picture.
Make sure that the room is not
too bright. Light reflecting off
the screen can make the picture
difficult to see.
If an S-VHS camera or a
camcorder is connected while
another connected device is
turned on, the picture may be
poor. Turn off one or more
devices.
Problem Solution

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