How do I reset my tablet to factory defaults?
Notes
l A factory reset removes all personal data and settings from your
tablet. Back up your data before resetting your tablet.
l You must access your tablet's settings to factory reset.
1
Transfer your files to a flash drive or another computer. All your files will be
deleted during the reset.
2
Locate product keys for apps (such as Microsoft Office) that you need to re-
install after the reset.
3 Open Settings > Update & security > Recovery.
4 Under Reset this PC, tap Get started.
5 In the Choose an option window, tap Remove everything.
6 Choose Just remove my files (for a fast reset) or Remove files and clean
the drive (for a more secure reset).
What should I do if the display freezes or does not respond?
l Press and hold the (power) button for 10 seconds to turn off your tablet,
and then turn your tablet back on.
Recovering a forgotten password
Recovering a Microsoft password
l If you sign in with your Microsoft account, go to www.microsoft.com to reset
your password.
Create a password recovery drive
A password recovery drive lets you access your account if you forget your
password. You must create this drive before forgetting your password.
1
Connect a flash drive or micro SD card.
2 Open the Control Panel.
3
Select view by Icons from the drop down.
4 Tap User Accounts, and then tap Create a password reset disk from
the menu on the left side.
Note
If the wizard does not open, restart your tablet, and then repeat steps 1-4.
5 If prompted to let the app make changes, tap Yes.
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