29
4.1 Cu. Ft. Top-Load Washer
www.insigniaproducts.com
USER MAINTENANCE INSTRUCTIONS
Troubleshooting
Caution
Do not try to repair your washer yourself.
Doing so invalidates the warranty.
PROBLEM SOLUTION
Washer does not
start
• Make sure that your washer is plugged in.
• Make sure that the lid is closed.
• Make sure that the water source faucets are open.
• Make sure that you press the /Start Pause button to start your washer.
• Before your washer starts to fill, it makes a series of clicking noises to make sure that the lid is
locked and to do a quick drain.
• Make sure that the Child Lock is not activated. See Setting the child lock
on page 26.
• Make sure that the Delay option is not turned on. See Step 5: (Optional) Set a delayed start
time on page 25.
• Check the fuse or reset the circuit breaker.
No water or not
enough water
Detergent or
softener is still in its
compartment after
the wash cycle is
completed
• Make sure that both faucets are fully turned on.
• Make sure that the water pressure is in the range listed in Water requirements
on page 15.
• Make sure that the water inlet hoses are not kinked. Straighten if necessary.
• Disconnect the hoses and clean the screens. The hose filter screens may be clogged.
Washer vibrates or is
too noisy
• Make sure that your washer is set on a level surface. If the surface is not level, adjust your
washer’s feet to level your washer.
• Make sure that your washer is not touching any other object.
• Make sure that the laundry load is balanced.
• During the spin process, if clothes are piled to one side of the tub, your washer may stop
because of the imbalance. Your washer tries up to three times to solve the problem
automatically. If the washer cannot solve the problem, try to manually redistribute clothes
inside the tub.
Washer stops
• Make sure that the power outlet is a working outlet.
• Check the fuse or reset the circuit breaker.
• Close the lid, then press the /Start Pause button to start your washer. For your safety, your
washer does not spin unless the lid is closed.
• Before your washer starts to fill, it makes a series of clicking noises to make sure that the lid is
locked and to do a quick drain.
• Sometimes your washer may pause between stages in the cycle. Wait to see if your washer
starts again.
• Disconnect the inlet hoses and clean the screens periodically. The hose filter screens may be
clogged.
Lid is locked or will
not open
• Press the /Start Pause button to pause the washer. You cannot open the lid if the washer is
running.
• After you pause the washer, it may take a few seconds for the lid lock to release.
• If the lid is locked when your washer is not running, press the /Power button to turn on your
washer.
• If power fails while your washer is running, when power is restored, the lid unlocks. Your
washer waits three minutes, then runs the rest of the cycle.
Washer does not
drain or spin
• Check the fuse or reset the circuit breaker.
• Close the lid, then press the /Start Pause button to start your washer. For your safety, your
washer does not spin unless the lid is closed.
• Make sure that the drain hose is not kinked. Straighten as necessary.
• Make sure that the height of the drain hose is within specified limits. See Drainage
requirements on page 15.
• The pipes to your sewer system may be clogged. Contact a plumber or qualified repair
professional.
The water
temperature is not
correct
• Make sure that you have selected the correct temperature.
• Make sure that the water source faucets are fully opened.
• Make sure that the hoses are connected to the correct faucet and water intake connections on
your washer, then flush the lines. See Step 2: Connect the water hoses
on page 16.
• Disconnect the hoses and clean the screens. The hose filter screens may be clogged.
NS-TWM41WH8A_17-0655_MAN_V2_EN.fm Page 29 Friday, August 4, 2017 8:10 PM
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