USB charging cable: 20 in. (50 cm)
Net weight: 1.01 lbs. (460 g)
Gross weight: 1.23 lbs. (562 g)
Charging current: 5 V/2 A
TROUBLESHOOTING
No power
Make sure that your speaker is plugged in.
Make sure that your speaker is turned on.
No sound or low volume
Make sure that your Bluetooth device is turned on,
Bluetooth is turned on, and Insignia Sonic is
selected.
Turn up the volume on your speaker.
Turn up the volume on your Bluetooth device.
Make sure that your Bluetooth device is not muted.
Make sure that your speaker is not paired to another
Bluetooth device.
Make sure that your Bluetooth device is not paired to
another Bluetooth device.
Cannot establish Bluetooth connection
Shorten the distance between your speaker and your
Bluetooth device.
Turn your devices off, then on. Re-pair your speaker
and your Bluetooth device.
Make sure that there is nothing plugged into the AUX
jack.
Make sure that your speaker is not paired to another
Bluetooth device.
Make sure that your speaker and Bluetooth device are
both in pairing mode.
Make sure that your Bluetooth device supports
Bluetooth v4.0 and below.
Make sure that your Bluetooth device is not
connected to any other device.
Make sure that you have selected Insignia Sonic on
your Bluetooth device.
If a passcode is needed, enter 0000.
My Bluetooth device keeps unpairing
Shorten the distance between your speaker and your
Bluetooth device.
If the battery on your Bluetooth device is low,
recharge the battery.
“Insignia Sonic” does not appear on my Bluetooth
device
Shorten the distance between your speaker and your
Bluetooth device.
Put your speaker into pairing mode, then refresh your
list of Bluetooth devices. For more information, see
the documentation that came with your Bluetooth
device
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