18
User Manual
Problem Possible Cause Solution
Ingredients are
not melting
Ingredients were added
before the milk was heated.
• For best results, warm milk
to desired temperature
then add ingredients/
chocolate.
Ingredients were too large
to melt.
• Keep the ingredients cut
into small pieces — less
than 1/2 inch diameter.
Milk is burned Milk is not whisking/
frothing/stirring correctly.
• Make sure the frothing
whisk is correctly installed
in the jug. Position the
square end of the frother
whisk over the rod at the
bottom of the jug and push
down until it is secure.
The jug was not cleaned
after last use and the milk
residue has scorched.
• Always clean the jug and
whisk thoroughly after
each use for best results.
All four LEDs
blink repeatedly
The unit is defective
or damaged.
• Contact Customer Care.
Frother is
overflowing with
milk/foam
There was too much milk
added for the foam setting.
• Do not add milk beyond
the MAX level markings on
the frothing jug. See “Milk
Measurements” guide on
page 12.
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