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Troubleshooting the NetportExpress
Print Server
No lights on NetportExpress print server
r There is no power to unit. Check power sources.
r Cables are not securely seated in connectors. Check connections.
r You’re trying to run a PRO/100 on a 100Mbps network but the hub
doesn’t support 100Mbps. Check the hub.
r Network cable is not connected. Check the connection.
Blinking red activity light on print server
Number
of blinks Cause
The key to successfully troubleshooting printing problems is to have a
systematic approach and to know where to look for help. This section
lists the most likely causes for some common printing problems.
Along with this troubleshooting section, you can check these resources:
• Netport Manager Help
• Troubleshooting Help (Click the Troubleshooting icon in the Netport
Manager window.)
• Web help (located on the CD-ROM)
• Intel’s automated customer support pages and Intel’s online cus-
tomer support (see page 43).
1- 4, 8 Unit failure. Contact your vendor or Intel’s
Customer Support
5 Serial port failure. Disconnect all devices
from the print server. Disconnect, then
reconnect the print server power cable.
6 Parallel port failure. Disconnect all devices
from the print server. Disconnect, then
reconnect the print server power cable.
7 Network interface failure. Replace the
network cable or attach the print server to a
different network location.
Hardware problems
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