What to do if Intelligent Recording Equipment software cannot find USB interface?
- RRebecca CisnerosJul 31, 2025
If the software fails to detect the USB interface, there are several potential causes. First, ensure the USB cable is properly connected and try using a different USB port. If the issue persists, the driver may not be installed; refer to the section on "How to install USB-DMX 512 interface" for guidance. Also, verify that the interface is powered on by selecting the "USB" position on the power supply or connecting it via an external power supply. If none of these steps resolve the problem, the switch box may be faulty, and you should contact your retailer.