TROUBLESHOOTING
The base does not respond
when the remote is
used.Remote LED illuminates
and appears to be normal.
Perform any or all of the following:
*Check that the power cord is plugged into a working and
grounded electrical outlet.
*Check that the light on the control box is On.
*Check the home circuit Breaker and Fuses.
*Unplug the power cord from the outlet. After a minute, plug it
back in. Press any button on the remote. The base should be
working.
The remote does not work or
light up.
Check the remote LED Light is lighting up when pressed. If not,
please replace 2*1.5V batteries.
Battery Backup when power
failure.
You must purchase 2*9V batteries and install them in the
AC/DC adapter on the Power Unit. This functions as a battery
backup, which will allow the base to adjust to the flat position,
press the Flat button on the remote to get the bed flat.
Base stutters while in motion.
*Clear any clutter or obstructions under and around the
adjustable base. Radio frequency interference from other
remotes or electronic devices may affect normal operation.
*Check batteries in remote.
*Assure the keys on remote are being pressed firmly down when
operating the Head and Foot buttons.
Massage Motor/s Seems
Excessively Loud During
Operation.(If have massage
function)
*Tighten up the massage motor/s to the adjustable base.
*Hard surface flooring may cause added vibration. Place a
carpet pieces or rubber furniture cups under each leg or caster of
the bed.
*Check that the bed is not in direct contact with a wall,
nightstand, or other object that may cause vibration or noise.
*If adjustable base is installed on top of a bed frame, check that
the massage motors are not causing bed frame (or bed frame
components) to vibrate or rattle.
*If a headboard is utilized, please check that the attachment
hardware is tightened firmly.
The massage motor does not
work.(If have massage
function)
Please ensure all the cords inserted properly. If the massage
motor still does not work, the massage unit needs to be replaced:
*Remove the massage rubber pad .Remove the massage motor
and replace a new one.
*Cover the rubber pad again and insert the cord to the control
box.
*Press Massage button to try if it works or not.
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