CUSTOMER CARE
Ukraine
Freephone: 0-800-507-807 or 4767
E-mail: support@iqos.com.ua
Website: www.iqos .com
Address: Philip Morris Sales
& Distribution Company LLC
st. Ele c trical engineering 45
026 60, Kyiv, Ukraine
Republic of Moldova
Freephone: 080002400
E-mail: contact.md@iqos.com
Website: www.iqos .com
Address: “Philip Morris
Sales & Marketing ” LLC,
21/3 Nicolae Dimo str.,
Chisinau, MD-2068,
Republic of Moldova
VOLUNTARY WARRANTY
Duration
The durat
ion of this warranty, relevant to your country of purchase
is as follows:
Ukraine
12 month from the date
of purchase
Republic of Moldova
12 months from the date
of purchase
What this warranty covers
The Philip Morris International entity listed under the heading of
rights) repair or replace any components which are defective in
terms of material or workmanship when used in accordance with
the associated IQOS™ User Guide and which are subject to a valid
voluntary warranty claim. The provisions of this warranty are only valid
in the country of purchase.
What is excluded from this warranty
The following are excluded from the terms of this warranty: a) damage
caused by normal wear an
d tear; b) cosmetic damage (such as
scratches, dents, broken plastic etc.); c) damage caused by misuse,
due to use with non-compatible product; e) damage or malfunction
caused by attempt to open, modify and repair, either by a user or by
a service provider not accredited by the manufacturer; f) damage or
malfunction caused by failure to use as described in the associated
IQOS User Guide.
Information on how to make a claim
To make a claim under this warranty, please contact your Customer
Care number above for assistance. En
sure that you have your proof of
purchase before making the call.
In the absence of the proof of purchase, the company reserves the
right to voluntarily apply the warranty duration starting from the
manufacturing date of the IQOS device components in question based
on its own records.
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