iRhythm Zio - Troubleshoot Gateway Issues; Gateway Flashing Lights Guide

7
USING ZIOPATCH REMOVAL TRAVELING
6
FAQs
TROUBLESHOOTING:
GATEWAY
If the light on the outside of your
gatewayisashing,checkinside.
SLOW FLASHING
(once every 3 seconds):
Indicates that the gateway has lost the
connection to your patch.
To reconnect, hold the star button for
3 seconds until the orange light stays on.
If the light ashes green, the gateway has
reconnected to the patch.
Iforangeashingcontinues, call Customer
Service at 1.888.693.2401.
SLOW FLASHING
(once every 3 seconds):
Indicates that the gateway does not have a
cellular connection.
To reconnect, move the gateway to a
place with a good cellular connection
(near a window or outside) and hold the
star button for 3 seconds until the
orange light stays on.
If the light ashes green, the gateway has
reconnected. Do not move the gateway until
the green ashing stops.
If it does not ash green, move to a new
location and try again.
Iforangeashingcontinues, call Customer
Service at 1.888.693.2401.
FAST OR FLASHING
(3 times per second):
Fastashingindicatesthatyourgateway
is not working. Call Customer Service at
1.888.693.2401.
TROUBLESHOOTING