What to do if my computer does not recognize the IRIS Scanner?
If your computer isn't recognizing the IRIS Scanner when you connect it, ensure that both ends of the USB cable are securely connected. Also, make sure you are using the micro USB cable provided with the scanner.
How to open .tar files from IRIScan Book 5 Wifi?
If the scans you downloaded from the IRIScan Book 5 Wifi web page are in .tar format, you need to unzip them using an application like 7-zip to open and view them.
Why are all the buttons on my IRIS IRIScan Book 5 Wif Scanner blocked?
If the buttons on your IRIS Scanner are blocked, it is likely in Multi-page PDF mode. To unlock them, press the JPG/PDF/Multi-PDF/Down button until either JPG or PDF mode is selected.
How to reset the Wifi password on my IRIS IRIScan Book 5 Wif Scanner?
To reset your password: 1. Press the Scan/Power/Enter button for 2 seconds to power on the scanner. 2. Press the Wifi button and wait until the red Wifi indicator turns green. 3. Press the Wifi button again for about 10 seconds. 4. The red Wifi indicator will flash for about 1 minute and it will, then, turn green. 5. The Wifi password has been successfully reset to factory settings (password: 12345678).
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