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IRISPen Executive 7
Troubleshooting guide
Activation Error - The activation error means one of three possibilities:
A. The user account does not have permission to write to the scanmarker.license file. Make this change and retry.
1. On your keyboard press the Windows key and R at the same time to bring up the run dialog.
2. Type or paste this text into the window and click OK:
1. C:\ProgramData\IRISpen
2. This takes you to the folder where the IRISPen license file is stored.
3. Right click on the scanmarker.license file and choose Properties
4. Go to the Security tab and click on Edit
5. Highlight your user account and check the box for full control.
B. The scanmarker file referenced above does not exist. Remove and reinstall the software to resolve.
C. Software or Hardware firewall is blocking communication with the Activation Server. Temporarily disable any
security software while performing the activation.
Blank Output – No text output being produced
Open the software and go to the Other Options ► Practice screen tab and test the scan in that window.
The source of the difficulty is revealed by what is not happening in each pane of the practice screen.
1. Top - If nothing appears here then the Scanner is not connected or there is a driver issue
2. Middle - If blank reactivate again using the 'Validate activation' utility" in the Start menu/Start screen
3. Bottom - If blank remove reinstall the pen software.
Drivers - The light does not come on in the pen.
Assure that the software has been installed and the pen is plugged into a USB port directly on the computer. Use of
hubs, extension cables or docking station ports may cause unreliable operation.
1. Go to Control Panel > Device Manager > Ports (COM & LPT)
2. Right click on the Pen Scanner 1.30 and choose Uninstall
3. When asked if to delete the driver, click No.
4. Restart the computer and verify the red light is activated in the pen
No CD drive on Computer.
Our software can be found on our website:
http://www.irislink.com/m1192/I-R-I-S--Download-Center---Form.aspx
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