IRIS IRISPen Executive 7

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IRISPen Executive 7
Troubleshooting guide
Activation Error - The activation error means one of three possibilities:
A. The user account does not have permission to write to the scanmarker.license file. Make this change and retry.
1. On your keyboard press the Windows key and R at the same time to bring up the run dialog.
2. Type or paste this text into the window and click OK:
1. C:\ProgramData\IRISpen
2. This takes you to the folder where the IRISPen license file is stored.
3. Right click on the scanmarker.license file and choose Properties
4. Go to the Security tab and click on Edit
5. Highlight your user account and check the box for full control.
B. The scanmarker file referenced above does not exist. Remove and reinstall the software to resolve.
C. Software or Hardware firewall is blocking communication with the Activation Server. Temporarily disable any
security software while performing the activation.
Blank Output – No text output being produced
Open the software and go to the Other Options ► Practice screen tab and test the scan in that window.
The source of the difficulty is revealed by what is not happening in each pane of the practice screen.
1. Top - If nothing appears here then the Scanner is not connected or there is a driver issue
2. Middle - If blank reactivate again using the 'Validate activation' utility" in the Start menu/Start screen
3. Bottom - If blank remove reinstall the pen software.
Drivers - The light does not come on in the pen.
Assure that the software has been installed and the pen is plugged into a USB port directly on the computer. Use of
hubs, extension cables or docking station ports may cause unreliable operation.
1. Go to Control Panel > Device Manager > Ports (COM & LPT)
2. Right click on the Pen Scanner 1.30 and choose Uninstall
3. When asked if to delete the driver, click No.
4. Restart the computer and verify the red light is activated in the pen
No CD drive on Computer.
Our software can be found on our website:
http://www.irislink.com/m1192/I-R-I-S--Download-Center---Form.aspx

IRIS IRISPen Executive 7 Specifications

General

Color scanning	-
Maximum scan size	- mm
Optical scanning resolution	- DPI
Scanner type	Pen scanner
Product color	Black
Built-in display	No
Scan to	PC
Barcode reader	Yes
Scan file formats	DOC, HTML, JPEG, JPG, PDF, XLS, XLSX
Daily duty cycle (max)	- pages
Standard interfaces	USB
PC connection	USB 2.0
Minimum processor	Intel® Pentium® III
Windows operating systems supported	Windows 10, Windows 7, Windows 8, Windows Vista, Windows XP

Weight and Dimensions

Depth	140 mm
Width	35 mm
Height	25 mm
Weight	60 g

Summary

Activation Error

User Account Permissions

Ensure user account has full control over scanmarker.license file for proper activation.

Missing Scanmarker File

Reinstall software if the scanmarker.license file is missing or referenced incorrectly.

Firewall Blocking Activation

Temporarily disable security software to allow communication with the Activation Server.

Blank Output

Scanner Connection and Driver Issues

Check scanner connection and driver if no output appears in the top pane.

Reactivation Utility

Use the 'Validate activation' utility if the middle pane remains blank during testing.

Software Reinstallation

Reinstall the pen software if the bottom pane shows no output during testing.

Pen Light Not On

Device Manager Driver Check

Check Device Manager for the Pen Scanner driver and ensure it's properly installed.

Uninstall Pen Scanner Driver

Uninstall the Pen Scanner driver from Device Manager and reinstall.

Driver Deletion Option

When prompted, choose not to delete the driver file during uninstallation.

Restart and Verify Light

Restart the computer after driver changes and confirm the pen's red light is active.

Software Download

Text to Speech Issues

Verify Voice Settings

Check IRISPen settings and Windows Speech Recognition for voice configuration.

Software Update Check

Look for and perform software updates if Text to Speech is not working.

Translation Issues

Change Translation Engine

Edit the registry to change the translation engine from Bing to Google.

Scanning Tips

Pen Orientation and Contact

Hold pen upright, ensure tip contacts page, and scan one line at a time.

Scanning Speed and Pressure

Scan smoothly with consistent pressure to avoid jerky or uneven motions.

Technical Support