IRIS IRIScan Executive 4

Questions and Answers

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Christopher MillerJul 29, 2025
What to do if my IRIS IRIScan Executive 4 Scanner has a paper jam?
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  Vincent SmithJul 29, 2025
  If your IRIS Scanner has a paper jam, first, power it off by pressing and holding the Power button for 3 seconds, then quickly press it again to power it back on. The jammed document should feed through automatically. If that doesn't work, open the cover by holding the scanner with one thumb on the feeder and the other on the cover. Carefully and firmly press your thumb into the feeder and then raise the cover to release the top of the scanner from the bottom. Remove the jammed item, close the cover, and reinsert the item to rescan.
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Holly FletcherAug 3, 2025
Why are there strange lines on my scanned document from IRIS IRIScan Executive 4 Scanner?
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  David MorrowAug 3, 2025
  If you notice strange lines on your scanned document using the IRIS Scanner, check the original document for any scratches or if it's clean. Remove any stains or dust from the original before scanning. Also, clean the rollers and glass with the included cleaning cloth.
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Kenneth KiddAug 8, 2025
How to fix a scanned image that is too dark on my IRIS IRIScan Executive 4?
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  Jamie GillAug 8, 2025
  If your scanned image from the IRIS Scanner is consistently too dark, adjust the screen settings to SRGB. You can also adjust the brightness settings on the screen from within the application software you are using.
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Julie ColemanAug 13, 2025
Why does my IRIS IRIScan Executive 4 not power on?
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  Jennifer MartinezAug 13, 2025
  If your IRIS Scanner does not power on, ensure it is properly connected to your computer using the provided USB cable.
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Jason CohenAug 18, 2025
Why does my IRIS Scanner feel warm?
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  Travis NguyenAug 18, 2025
  It is normal for the IRIS Scanner to emit a small amount of heat after prolonged use. However, if you notice strange odors or the scanner feels excessively hot, turn it off immediately.
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David AdamsAug 23, 2025
Why are auto crop and deskew functions disabled at 600 dpi on my IRIS Scanner?
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  Craig ColonAug 23, 2025
  To prevent errors, it is recommended to select an optical resolution below 600 dpi when using the IRIS Scanner, as the auto crop and deskew functions are disabled at 600 dpi.