Confidential and Proprietary Information
IriShield
TM
-USB MK 2120U Basic User’s Guide
A. Please refer to the Section 1 .
7. What if the image produced has spots or the appearance of dust?
A. Examine the camera’s mirror for dust or dirt. Clean the outside of the mirror with a cloth
approved for optics. If this does not correct the problem, dust may have been trapped
underneath the mirror (between the mirror and lens). The mirror will need to be carefully
removed. Clean the lens and the mirror, then replace the mirror.
11.2 Questions about Software Installation
1. What kind of operating system is required?
A. MS Windows XP 32bit with Service Pack 2 or later version, Windows 7 32bit, Linux 32bit,
Embedded Linux, Android.
2. How can I check if the IriSmartEye 2000 software is installed properly?
A. Check if files are in the folder under the address “C:\Program Files\ IriTech\
IriSmartEye 2000” (refer to Section 7.3 IriSmartEye 2000 Installation).
3. Even though the camera is connected to my PC, the driver is not found. What should I do?
A. i. Disconnect the camera and plug in again.
ii. Re-install the driver. If all the USB ports are connected to the same USB Host Controller,
the first installation of the driver should be sufficient. If each USB port is connected to a
separate USB Host Controller, the driver will need to be re-installed when an entirely new
USB port is used.
4. How can I check if the software is completely deleted after I remove the IriSmartEye 2000 program?
A. Check if files are in the folder under the address “C:\Program Files\ IriTech\
IriSmartEye 2000”.
5. Does it matter if I install IriSmartEye 2000 software before installing the driver?
A. It should not matter which one is installed first.
11.3 Questions about Image and Template Files
1. Where is the captured image stored?
A. C:\Program Files\ IriTech\IriSmartEye 2000\Best
(The “Best” folder is automatically generated once iris images are captured.)
2. Can users change the file in which the captured images are stored?
A. No, this is not possible using the minimal functions available within the IriSmartEye 2000
software. However, you can create your own Iris Recognition Application using the
IriShield
TM
-USB Mono SDK to do that.
3. Can users specify the image name that will be captured?
A. No, this is not possible using the minimal functions available within the IriSmartEye 2000
software. However, you can create your own Iris Recognition Application using the
IriShield
TM
-USB Mono SDK to do that.
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