Question & Answer
1. What if the E-Scooter arrived missing accessory or broken part?
A: Please take a photo and send to isinwheel Support Team by sending email:
vip@isinwheel.com. And isinwheel Support Team will reply you
soon and send correct accessory or part replacement.
2. Is the tire replaceable and how to replace the tire?
Yes, the tire is replaceable. Please contact isinwheel support team for more
information or search the video “How to replace the solid tire”
in YouTube instead.
5. Why the screen returns an error code?
A: If you see any error code below, Please contact isinwheel Support Team
to remove the error code.
4. What should I do when I hear an unusual noise coming from the rear wheel?
A: It usually means your disc brake tilt and cause friction noise. Please see
Disc Brake Adjustment page. If you still have problem, please contact us
for help.
3. What if the rear disc brake of the scooter doesn't work well?
A: You may please contact us for instructions of brake adjusting, or search
"How to adjust rear brake of scooter" in YouTube for tutorial video as well.
Contact Us
Contact us if you experience issues relating to riding, maintenance and safety,
or errors/faults with your E9 electric scooter.
E-mail Service: vip@isinwheel.com
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