WARRANTY
Note: We only provide the warranty for the buyer who purchased on Amazon (Jackery Inc) or through
the Jackery website .
Limited Warranty
Jackery Inc. warrants to the original consumer that the Jackery product will be free from defects in
workmanship and material under normal consumer use during the applicable warranty period
identified in the 'Warranty Period' section below, subject to the exclusions set forth below.This
warranty statement sets forth Jackery's total and exclusive warranty obligation. We will not assume,
nor authorize any person to assume for us, any other liability in connection with the sale of our products.
Warranty Period
The warranty period for Jackery power products is 24 months. In each case, the warranty period is
measured starting on the date of purchase by the original consumer purchaser. The sales receipt from
the first consumer purchase, or other reasonable documentary proof, is required in order to establish
the start date of the warranty period.
Exchange
Jackery will replace (at Jackery's expense) any Jackery product that fails to operate during the
applicable warranty period due to defect in workmanship or material. A replacement product assumes
the remaining warranty of the original product.
Limited to Original Consumer Buyer
The warranty on Jackery's product is limited to the original consumer and is not transferable to any
subsequent owner.
Customer Support:
If there are some problems with the power station, please feel free to contact us at
hello@jackery.com. To provide you with the fastest response possible, please provide the following
information in your email. Amazon order number/ Web order number + issue + S/N code +
Pictures / video if needed.
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