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JASON Hydrotherapy AirMasseur - User Manual

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Jason International, Inc. • 501.771.4477 Page 1 of 25 Customer Service : 800.255.5766
Copyright © 2018 Jason International, Inc.Copyright © 2018 Jason International, Inc.
“TO BE REMOVED FOR USE BY THE OCCUPANT.”
49-1020-000
Date 08/2018
OWNER’S MANUAL
forma
®
and Designer Collection Baths
INSTALLATION, OPERATION, AND MAINTENANCE
Jason International, Inc.
8328 MacArthur Drive
North Little Rock, AR 72118
www.jasoninternational.com
MADE IN THE U.S.A.
OWNER’S RECORD
Dealer:
Date Purchased:
Date Installed:
Installer:
PLACE SERIAL NUMBER CARD WITH
PRODUCT CONFIGURATION IN THIS BOX
INSPECTION
Inspect the unit prior to installation. In the event of a
problem, DO NOT install the unit.
All components are factory assembled to the bath and the
unit is water tested and inspected prior to leaving Jason
International, Inc.
NOTE: Transportation and insurance from Jason’s
factory are the buyer’s responsibility.
Damage sustained in transit is the responsibility of
the carrier. If damage is discovered, the carrier must
be immediately notified in writing with a request for a
representative to inspect the unit. Failure of the carrier
to respond should be reported to the seller and carrier.
Always file a freight claim promptly.
The installer is responsible for insuring that the unit is
free from defects or shipping damage. In the event of a
problem, DO NOT install the unit.
Jason International is not responsible for damage that
might have been avoided by inspection or testing prior to
installation.
Damage to the unit during installation will not be covered
by warranty and is the responsibility of the installer.
If the carton shows sign of damage, inspect
the product before accepting and describe the
problem on the Bill of Lading.
ALL WARRANTY CLAIMS ON ACRYLIC SURFACE
DAMAGE MUST BE MADE PRIOR TO INSTALLATION.
Inspect plumbing and bath surface for missing or damaged
components. Alert your dealer of any discrepancies.
To protect the unit from damage keep the bath in the
carton until ready for installation.
EQUIPMENT ACCESS
In accordance with Building Codes, service access to
all hydrotherapy bath equipment, controls and electrical
connections must be provided during installation
(Recommended minimum 28” x 17” [71 x 43 cm]).
Insufficient access will hinder repair and maintenance.
Warranty service will not cover costs of providing
equipment access.
The Specification Sheet for this bath contains additional
technical information. This sheet can be provided by your
dealer or accessed online at www.jasoninternational.com.

Questions and Answers

  • K
    Karen BrownAug 14, 2025
    How to troubleshoot JASON Hydrotherapy AirMasseur Bathtubs system that fails to operate?
    • B
      Brittany WalkerAug 14, 2025
      If your JASON Hydrotherapy Bathtubs system fails to operate, here's what you can check: * **Power:** Reset any tripped circuit breakers or GFCI outlets. Inspect fuses and replace them if they're faulty. Check the voltage at the motor when the control is on. If there's no voltage, the control might be defective. * **Motor Connection:** Ensure the motor is securely plugged into the control box outlet. * **Keypad:** Verify the keypad is properly connected and reconnect it if necessary.
  • T
    Timothy RodriguezAug 17, 2025
    What to do if JASON Hydrotherapy AirMasseur circuit breaker trips repeatedly?
    • F
      fergusongregoryAug 18, 2025
      If the circuit breaker for your JASON Hydrotherapy Bathtubs trips repeatedly, the breaker may be defective and require replacement.
  • Y
    Yolanda DiazAug 21, 2025
    Why does my JASON Hydrotherapy AirMasseur equipment shut off by itself?
    • S
      samuel19Aug 21, 2025
      Your JASON Hydrotherapy Bathtubs equipment might be shutting off prematurely due to several reasons: 1. The motor may have overheated, causing the thermal protection device to deactivate it. Ensure the motor has adequate ventilation, remove any obstructions, and allow it to cool down. Also, verify the service and wire size. 2. If you have a Signature model, the water level may have dropped below the recommended level. Refill the tub to above the jets.
  • P
    Patricia SkinnerAug 25, 2025
    What to do if JASON Hydrotherapy Bathtubs pump operates, but water is not being pumped?
    • A
      Alyssa MarshAug 25, 2025
      If the pump in your JASON Hydrotherapy Bathtubs is running but not pumping water, check for obstructions in the suction or discharge lines and remove them. Also, ensure the union is tight on the suction side of the pump, as a suction air leak could be the cause.
  • C
    Cindy MillerAug 28, 2025
    How to fix JASON Hydrotherapy Bathtubs LED light that will not operate?
    • G
      Gerald MezaAug 28, 2025
      If the LED light on your JASON Hydrotherapy Bathtubs isn't working, check the cable connections to ensure they are correctly connected.
  • M
    Marcus SanchezAug 31, 2025
    Why JASON Hydrotherapy AirMasseur Bathtubs pump operates, but no air is injected into the water?
    • E
      Elizabeth HoffmanAug 31, 2025
      If your JASON Hydrotherapy Bathtubs pump is running but not injecting air into the water, the suction or discharge may be blocked. Check for and remove any obstructions.
  • K
    Karen VillanuevaSep 3, 2025
    Why doesn't JASON Hydrotherapy AirMasseur Bathtubs air bath function properly in Wave or Pulse mode?
    • L
      Linda SellersSep 3, 2025
      If your JASON Hydrotherapy Bathtubs air bath isn't functioning correctly in Wave or Pulse mode, try increasing the blower speed to a mid-range setting before switching to those modes.
  • C
    Connie JonesSep 7, 2025
    How to fix JASON Hydrotherapy Bathtubs whirlpool jet not working?
    • M
      Miranda GoodSep 7, 2025
      If a whirlpool jet in your JASON Hydrotherapy Bathtubs isn't working, make sure the jet is in the open position, as JASON jets can be individually opened or closed.
  • C
    Craig McculloughSep 10, 2025
    Why does JASON Hydrotherapy AirMasseur blower turns on when not in use?
    • A
      Anthony CastanedaSep 10, 2025
      If the blower on your JASON Hydrotherapy Bathtubs turns on when not in use, it's likely the purge cycle has started. This is a normal function that helps keep the air channel dry and sanitary, so no action is needed.

Summary

Important Safety Instructions

Injury Risk Precautions

Precautions to reduce the risk of injury when using the therapy bath unit.

Substance Use and Hyperthermia Risk

Warning regarding increased risk of fatal hyperthermia with alcohol, drugs, or medication.

Safe Bath Entry and Exit

Instructions for safely entering and exiting the therapy bath unit.

Electrical Device Proximity Warning

Warning against operating electrical devices near the bath.

Electrical Shock Hazard and GFCI

Connect only to a circuit protected by a Ground Fault Circuit Interrupter (GFCI).

Humidity and Health Warning

Warning to avoid high humidity to prevent mold, mildew, fungi, and bacteria.

Features, Controls and Operating Instructions

Manual Introduction and Features

Overview of manual content, including bath features and operation.

MicroSilk Hydrotherapy System

Details on MicroSilk hydrotherapy features, benefits, and system components.

AirMasseur Hydrotherapy System

Details on AirMasseur hydrotherapy features, blower, purge cycles, and operation.

Whirlpool Hydrotherapy System

Details on Whirlpool hydrotherapy features, pumps, jets, and operational benefits.

Electronic Control System Designs

Diagrams and descriptions of electronic control panels for different bath editions.

Operating Bath Controls

Instructions for operating various bath controls, including power, therapy modes, and lighting.

Bath Filling and Draining

Procedures for filling the bath with water and draining it after use.

Installation Instructions

General Installation Procedures

Covers framework, ventilation, drain, packing removal, and leveling for bath installation.

Alcove and Tile Installation

Details on framing, ledger strips, and tile flange mounting for alcove installations.

Component Installation Procedures

Instructions for remote mounting the air blower and installing the whirlpool pump assembly.

Electrical and System Wiring

Covers electrical requirements, GFCI, grounding, and wiring diagrams for all bath systems.

Trouble Shooting Guide

Troubleshooting General System Issues

Common problems like system failure, auto shut-off, breaker trips, and LED light issues.

MicroSilk System Troubleshooting

Addresses issues with MicroSilk pump operation, microbubble generation, and leaks.

AirMasseur System Troubleshooting

Troubleshooting AirMasseur blower function, modes, and unexpected activations.

Whirlpool System Troubleshooting

Diagnoses problems with Whirlpool pump, air injection, water flow, leaks, and jets.

JASON Hydrotherapy AirMasseur Specifications

General IconGeneral
BrandJASON Hydrotherapy
ModelAirMasseur
CategoryBathtubs
LanguageEnglish

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