JAYPLUS™
EXTENDED SERVICE CONTRACT
Don't let
unexpected repair
costs keep you
from traveling
toward your dreams.
Protect yourself with a JayPlus™ Extended
Service Agreement. For more information,
contact your dealer or call 1-800-527-3426.
Your dealer can help you obtain a JayPlus™
insurance quote from GMAC Insurance or call
1-877-484-2261 (Savings Code: GL 2A).
JAYCO CUSTOMER FIRST
EMERGENCY ROADSIDE ASSISTANCE
Jayco has teamed up with Coach-Net to offer
24/7 motorist assistance. We are offering this
free of charge for the first year of ownership
(certain restrictions apply*). You may continue
your emergency roadside assistance benefits
in the following years by contacting Coach-Net
to discuss terms and rates for this
independently continued coverage.
For details on accessing your emergency
roadside assistance benefits, please refer to
your Member Benefit Guide that is sent out 6-8
weeks after your completed "Warranty
Registration and Customer Delivery Form" is
received by Jayco, or contact Coach-Net
(www.coach-net.com
) at 1-877-801-0333.
*To qualify for coverage, your RV must be
eligible as set forth under the terms of the
Towable Limited Warranty.
OBTAINING
EMERGENCY WARRANTY REPAIR
A roadside emergency can happen at any
time, whether your RV is new or old. If you are
traveling, using the following guidelines can
help get you back on the road faster.
1. Call 1-800-RV-JAYCO or use our website
dealer locator to find an authorized Jayco
dealer in your area. Contact them for an
appointment; they will handle all warranty
repair billing and returned parts for you.
2. If you cannot locate an authorized Jayco
dealer near you, ask the campground staff
for referrals or check the local telephone
yellow pages. Or contact Jayco Customer
Service or your selling dealer for
assistance in locating a repair facility.
a. Contact the RV repair facility to discuss
your situation and make an
appointment. Ask how their billing will
be handled. They may choose to bill
Jayco directly; otherwise, you are
expected to pay them.
b. Have the RV repair facility inspect your
RV. Either they or you must call Jayco
Customer Service to discuss applicable
warranty coverage prior
to any repair
work being performed.
c. Jayco Customer Service will issue an
authorization number upon warranty
repair approval and advise if any
original parts need to be returned.
d. Once Jayco Customer Service has
issued an authorization number, the RV
repair facility may begin actual repair to
your RV.
e. Inspect the completed repair work
thoroughly. If you are not satisfied,
communicate that immediately to the
RV repair facility management. Make
sure you are satisfied with the repair
before you pay or leave the premises.
f. For reimbursement, either you or the
RV repair facility must send a copy of
your itemized repair bill and all
requested return parts by UPS (regular
ground, freight pre-paid) within 60 days
of the completed repair date.
To expedite processing your warranty
claim, include your name, address, phone
number, RV 17-digit VIN and authorization
number. If returning parts, include a copy
of your return freight bill.
6
SECTION 1
WARRANTY & SERVICE
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