Obtaining weekend or
after business hours repair assistance
If an authorized Jayco dealer is not located
nearby, contact your selling dealer for
assistance. If your dealer is closed, check with
the campground staff or telephone yellow
pages for an RV repair facility. Have the item
repaired and contact Jayco Customer Service
immediately the following business day.
Failure to contact Jayco Customer Service,
unauthorized or improper warranty repairs, or
failure to return requested original parts may
result in loss of reimbursements and/or loss of
warranty.
OBTAINING SERVICE FOR
SEPARATELY WARRANTED ITEMS
Your selling dealer is responsible for servicing
your RV before delivery, and has an interest in
your continued satisfaction. We recommend
your dealer perform all inspection, warranty
and maintenance services. Some dealers may
be authorized service centers for those OEMs
whose products are warranted separately and
excluded from the Towable Limited
Warranty.
OBTAINING SERVICE AT JAYCO
Should your RV be in need of service, and your
dealer recommend that the repairs be made at
the Jayco Factory Service Center, your RV
may be returned to us with the following
guidelines*:
0
You or your dealer must make a confirmed
appointment a minimum of 60 days prior to
dropping off your RV at the Jayco Factory
Service Center.
0
The holding tanks must be emptied and
rinsed. We have a dumping station
available for customer use.
0
The propane system and all electrical
systems must be shut down and turned off.
We are not responsible for discharged
batteries or propane tanks.
0
During the appropriate season, please
ensure your RV is winterized.
0
Unless prior approval has been obtained
from the Jayco Factory Service Center, all
personal items must be removed from the
area where you are requesting service
repair and the refrigerator emptied. We are
not responsible for loss of food items.
0
You are responsible for all transportation
costs. You may need to arrange for
alternative accommodations for some
types of repairs. Please be prepared
accordingly.
*Jayco Customer Service occasionally utilizes
local independent repair facilities. Your RV
may be referred to or repaired by one of these
local repair facilities.
REPLACEMENT PARTS
Parts for Jayco RVs are distributed exclusively
by authorized Jayco dealers. Jayco does not
sell parts retail direct or to non-authorized
dealers. If an original part is no longer
available, Jayco will try to provide an
appropriate substitute.
7
SECTION 1
WARRANTY & SERVICE
To Next Page
Loading...
Need help?
General
