from Jayco, we have asked your dealer’s
service management to make the contact on
your behalf. This is why you should always
talk to your dealer’s service management
first.
Most issues arise from misunderstandings
about warranty or service needs. We
recognize that, on some occasions, you will
not be totally satisfied with a dealer’s decision
or actions. If this is the case, you should write
or call Jayco Customer Service. Our hours are
Monday – Friday, 8:00 a.m. – 5:00 p.m. EST
(closed holidays).
Please provide the following information:
0
Your name, location and phone number.
0
Your RV’s 17-digit vehicle identification
number (VIN).
0
Your date of purchase.
0
The name of the selling dealer.
#
If different from above, the contact
information for the RV repair facility
you are contacting Jayco to discuss.
0
A detailed description of the concern.
0
If applicable, the component description,
serial number and model number.
Mailing address Shipping address
Jayco, Inc. Jayco, Inc.
Customer Service Customer Service
P.O. Box 460 100 Bontrager Drive
903 S. Main Street Bldg 42 Door 4220
Middlebury IN 46540 Middlebury IN 46540
Phone (toll free) (800) 283-8267
Phone (local) (574) 825-0608
Fax (toll free) (866) 709-9139
Brochure request info@jayco.com
Parts email parts@jayco.com
Service email service@jayco.com
Website www.jayco.com
An important note
about alterations and warranties
Installations or alterations to the original
equipment vehicle as distributed by Jayco are
not covered by the Towable Limited Warranty.
The special body company, assembler,
equipment installer or upfitter is solely
responsible for warranties on the body or
equipment and any alterations (or any effect of
the alterations) to any of the parts,
components, systems or assemblies installed
by Jayco. Jayco is not responsible for the
safety or quality of design features, materials
or workmanship of any alterations by such
suppliers.
UPDATE YOUR CONTACT
INFORMATION
Help keep your contact information current so
that, in the event of a recall or customer
notification letter, you are notified. Please copy
and mail your completed "Change of Address
or Ownership, Stolen, Totaled or Destroyed"
form to Jayco.
If you purchased your RV as "used," include
proof of ownership (i.e., a copy of your bill of
sale, insurance policy, etc.).
THE JAYCO TRAVEL CLUB
All owners of Jayco RVs are
eligible for membership in the
Jayco Travel Club. The club
promotes family camping and
the active use of your RV with
others who have similar
interests in the RV lifestyle.
One "International Rally" is held each year in
various locations around the United States and
Canada. In addition, the club offers a variety of
local and regional activities throughout the
year.
By belonging to the Jayco Travel Club, you will
find new ways to enjoy your RV and make
friends all across the country. For more
information please visit www.jaycorvclub.com
or call 1-800-262-5178.
4
SECTION 1
WARRANTY & SERVICE
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