SECTION 1 – WARRANTY & SERVICE JAYCO TOWABLE TABLE OF CONTENTS
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REPORTING SAFETY DEFECTS
In the United States
If you believe that your recreation vehicle has an alleged defect that could cause a crash or
cause injury or death, you should immediately inform the National Highway Traffic Safety
Administration (NHTSA) and Jayco.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a
safety defect exists in a group of vehicles it may order a recall and remedy campaign.
However, NHTSA cannot become involved in individual problems between you, your
dealer or Jayco. For additional information, please refer to the NHTSA website at
www.safercar.gov.
To contact NHTSA by phone:
Call the Department of Transportation (DOT) Vehicle Safety Hotline at 1-888- 327-4236
and a NHTSA representative will record your complaint information (TTY: 1-800-424-
9153 or 1-202-484-5238).
To contact NHTSA by mail:
Office of Defects Investigations/CRD
NVS-216
1200 New Jersey Ave SE
Washington, DC 20590
In Canada
If you believe your recreation vehicle has an alleged safety defect, you should contact
Transport Canada and Jayco. Transport Canada prefers to be called instead of posted mail
or email as it enables their investigators to confirm that your information is correct, and to
answer your questions accurately. For additional information, please refer to the Transport
Canada website at www.tc.gc.ca.
DANGER
Indicates an imminently hazardous situation that, if not avoided, will result in death or
serious injury. This alert information is limited to the most extreme situations.
CAUTION
Indicates a potentially hazardous situation that, if not avoided, may result in minor or
moderate injury. It may also be used to alert against unsafe practices.
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