SERVICE
PROCEDURES
BASIC
SERVICE
PROCEDURE
We are particularly interested in maintaining good customer
relations.
Only
by having your complete confidence and
satisfaction with our product and its service can we assure our
continued success as rnanufacturms of recreational vehicles.
We
have found
that
continuing a pleasant
and
effective relationship
through our dealers
is
equally as important as maintaining the
technical excellence
of
our product. Your authorized dealer will
cordially assist you in providing service, maintenance, selection of
options, and instructions concerning the operation of your vehicle.
Should you have a problem with service, please follow the
below
listed steps
in
this order.
1.
Contact your selling dealer's service department for
an
appointment. Describe to the best of your knowledge the
nature of the probIem. Please keep appointments to establish
a
good, workable relationship and proper attitude.
2.
Contact
the
owner or General Manager of the dealership should
the initial attempt fail with the service department.
3.
Contact the:
Customer Relations Dept.
Jayco Incorporated
P.O.
Box
460
Middlebury,
IN
46540
Phone:
(21
9)
825-5861
Give all the above information as requested along with serial
number
of
the coach in question. We will make every reasonable
attempt
to
resolve your problem.
Please bear in
mind
that most problems arise from misunder-
standings concerning warranty coverage and service. Most
instances you
will
be
referred to dealer level and will be resolved
with dealer's facilities and personnel.
DEALER
Your authorized Jayco dealer has inspected and serviced your new
Jayco
R.V.
unit according to our pre-delivery inspection require-
ments. He
is
authorized to service and maintain your coach as
need be.
All
warranty requirements
ate
to be performed by the
selling dealer unless Jayco
gives
prior approval.
Some
R.V.
dealers may, at the time of need,
be
authorized service
centers for certain manufacturers of separately warranted products,
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